Shippo Outage History

FedEx's API experienced a major outage that caused elevated error rates across multiple services including Shipment, Tracking, and Transaction functionality within Shippo's platform. The incident affected all FedEx-related operations for approximately 30.4 hours. The issue was resolved after FedEx services recovered, with all systems returning to normal operation.

Shippo experienced a 3.3-hour disruption in USPS tracking events where tracking updates from the carrier were not being received. The incident affected USPS tracking functionality within Shippo's service. The issue was resolved when USPS tracking updates resumed and service returned to normal.

Shippo experienced elevated error rates on the Canada Post Tracking API for 27.4 hours, affecting Canada Post tracking functionality. The team contacted the carrier to address the issue and implemented a fix. The incident was resolved after monitoring confirmed the fix was successful.

Shippo experienced an interruption in receiving USPS tracking events from the carrier for 2 hours. The USPS tracking component was affected, preventing users from getting updated shipping information. The team contacted USPS directly and the issue was resolved after 2 hours of monitoring.

Shippo experienced degraded API performance that impacted the REST API and Web Dashboard for 39 minutes. The engineering team identified the root cause and implemented a fix. The incident was fully resolved after a brief monitoring period.

Shippo's Passport Shipment API experienced an elevated error rate for 4.8 hours, causing a major service disruption. The incident affected users' ability to process shipments through the API. The issue was resolved after monitoring and remediation efforts.

Shippo experienced a USPS tracking outage where tracking updates were not being received despite USPS completing their maintenance 2 hours prior to the incident report. The outage affected USPS tracking functionality and lasted approximately 1.8 hours before being resolved.

Shippo experienced elevated error rates with the Canada Post Shipment API, causing delays in shipment updates for customers using Canada Post services. The incident lasted 1.2 hours before being resolved after the team contacted the carrier and monitored the situation until the API was restored.

Shippo experienced a 49-minute interruption in receiving USPS tracking events from the carrier, preventing tracking updates for USPS shipments. The Shippo team contacted USPS and monitored the situation while tracking data was unavailable. Service was restored when USPS tracking updates resumed flowing normally to Shippo's systems.

Shippo experienced a 25.5-hour disruption that prevented label generation for USPS shipments to U.S. military addresses and certain U.S. territories. The company worked with USPS to address the carrier-related issue. The incident was resolved on March 13th, restoring normal service for affected shipment destinations.