Shippo Outage History

Shippo experienced a 25.5-hour disruption that prevented label generation for USPS shipments to U.S. military addresses and certain U.S. territories. The company worked with USPS to address the carrier-related issue. The incident was resolved on March 13th, restoring normal service for affected shipment destinations.

Shippo experienced a major incident affecting USPS label generation via their API, preventing the creation of both domestic and international USPS labels. The team investigated the issue in coordination with USPS and began seeing recovery after 35 minutes. The incident was fully resolved with normal service restored.

Shippo experienced elevated error rates with La Poste's Tracking API due to an outage on the carrier's side, causing delayed tracking updates for packages shipped through La Poste. The incident lasted 43 minutes and was resolved once the carrier's API was restored.

Shippo experienced a major outage with USPS manifest functionality following a scheduled USPS maintenance window, resulting in high error rates for manifest operations. The incident affected USPS services but did not impact actual shipments. The issue was resolved after 2.8 hours.

Shippo experienced an elevated error rate on the OnTrac Transaction API due to a carrier-side system outage, causing delayed transaction updates for OnTrac shipments. The issue was identified as originating from OnTrac's systems, with their engineering team working on the resolution. The incident was resolved after 1.1 hours once the carrier's API was restored.

Shippo experienced a service disruption affecting USPS QR code functionality due to a connection issue that began around 6:00 PM PST. The outage prevented users from accessing USPS QR code services for approximately 2.2 hours. USPS confirmed the issue was resolved and the service returned to full operational status.

Shippo experienced elevated error rates with the Canada Post Shipment API for 4.8 hours, causing delays in shipment updates for users relying on Canada Post services. The Shippo team contacted the carrier to address the issue and monitored the situation throughout the incident. The error rate was reduced and services returned to normal operation.

Shippo experienced elevated error rates from Royal Mail (SF)'s Tracking API, causing delays in tracking updates for packages using this carrier. The incident lasted 29 minutes while the team contacted Royal Mail and monitored the situation. The issue was resolved and tracking updates resumed normal operation.