Shippo Outage History

Shippo experienced an 8-minute disruption in USPS tracking events where tracking information from the carrier was not being received properly. The USPS tracking component was affected, preventing users from getting updated shipping status information. The team contacted USPS directly and actively monitored the situation to resolve the tracking data interruption.

Shippo experienced a major incident where UPS authentication token renewal requests failed for 75 minutes starting at 16:30 UTC, causing intermittent failures in UPS rate quotes and label generation for affected accounts. Shippo engineering coordinated with UPS and reviewed internal token renewal patterns to identify and implement a fix. The incident was resolved after 3.5 hours of total duration.

Shippo experienced a disruption in USPS tracking events where tracking information from the carrier was not being received properly. The incident affected USPS tracking functionality and lasted approximately 2.3 hours. The issue was resolved after Shippo's team coordinated with USPS to restore normal tracking event flow.

Shippo experienced elevated error rates across their services for 43 minutes, affecting both the Web Dashboard and REST API. Users reported being unable to create shipping labels, experiencing automatic logouts from the website, and losing access to package tracking status. The incident was resolved after error rates subsided and systems returned to normal operation.

Shippo experienced elevated error rates on La Poste and Colissimo's transaction service due to a carrier-side outage, which affected label generation functionality. The incident lasted 1.3 hours before the carrier's service was restored and error rates returned to normal levels. The service is now fully operational.

Shippo experienced an interruption in receiving USPS tracking events from the carrier, affecting USPS-related tracking functionality. The service disruption lasted 5.8 hours while Shippo coordinated with USPS to resolve the issue. The incident was fully resolved after USPS restored their tracking event delivery.

Shippo experienced elevated error rates with their Canada Post shipment service that prevented users from generating shipping labels. The incident affected all Canada Post shipping functionality for 7.1 hours. The issue was resolved after coordination with the Canada Post carrier.

Shippo experienced an interruption in receiving USPS tracking events from the carrier, affecting the USPS component for 5.4 hours. The team coordinated with USPS to address the issue and implemented a fix. The incident was resolved after monitoring confirmed the solution was working properly.

Shippo experienced elevated error rates from Royal Mail (SF)'s Tracking API, causing delays in tracking updates for packages using this carrier. The incident lasted 1.6 hours while the team monitored the situation and coordinated with the carrier. The issue was resolved and tracking updates resumed normal operation.

Shippo experienced an interruption in receiving USPS tracking events from the carrier, affecting USPS tracking functionality. The incident lasted 3.8 hours while the team coordinated with USPS to restore the service. The issue was resolved and tracking events resumed normal operation.