Shippo Outage History

Customers experienced intermittent failures with Deutsche Post label purchases, shipment creation, and tracking services through Shippo due to issues with Deutsche Post's upstream API. The incident affected only Deutsche Post services while other Shippo carriers remained operational. The issue was resolved after 3.6 hours of investigation and collaboration with Deutsche Post.

Shippo experienced a major incident with elevated error rates affecting the Deutsche Post transaction service for 25.5 hours. The company contacted the carrier to address the underlying issue while monitoring the situation. The incident was successfully resolved.

Shippo experienced elevated error rates from La Poste's Tracking API, causing delays in tracking updates for shipments using this carrier. The team contacted La Poste and monitored the situation while tracking updates were temporarily delayed. The incident was resolved after 21 minutes with normal tracking functionality restored.

Shippo experienced elevated error rates with DHL eCommerce transactions, preventing users from successfully processing shipping requests through this carrier. The Shippo team contacted DHL and monitored the situation until the issue was resolved. The incident lasted 9 minutes and has been fully resolved.

Shippo experienced an 8-minute disruption in USPS tracking events where tracking information from the carrier was not being received properly. The USPS tracking component was affected, preventing users from getting updated shipping status information. The team contacted USPS directly and actively monitored the situation to resolve the tracking data interruption.

Shippo experienced a major incident where UPS authentication token renewal requests failed for 75 minutes starting at 16:30 UTC, causing intermittent failures in UPS rate quotes and label generation for affected accounts. Shippo engineering coordinated with UPS and reviewed internal token renewal patterns to identify and implement a fix. The incident was resolved after 3.5 hours of total duration.

Shippo experienced a disruption in USPS tracking events where tracking information from the carrier was not being received properly. The incident affected USPS tracking functionality and lasted approximately 2.3 hours. The issue was resolved after Shippo's team coordinated with USPS to restore normal tracking event flow.

Shippo experienced degraded tracking updates for Royal Mail InterSoft shipments due to a third-party provider issue, resulting in delayed or unreliable tracking information for customers. The incident lasted approximately 14 days while their partner worked on a resolution. A fix was implemented and monitored before the issue was fully resolved.

Shippo experienced a third-party integration issue that prevented XPO shipment tracking updates from appearing on their platform for approximately 22 days. The problem was caused by their partner's integration system, which affected visibility of tracking events for XPO-handled shipments. The issue was identified and fixed by the third-party partner, with service fully restored.

Shippo experienced elevated error rates across their services for 43 minutes, affecting both the Web Dashboard and REST API. Users reported being unable to create shipping labels, experiencing automatic logouts from the website, and losing access to package tracking status. The incident was resolved after error rates subsided and systems returned to normal operation.