Shippo Outage History

Shippo experienced elevated error rates across their services for 43 minutes, affecting both the Web Dashboard and REST API. Users reported being unable to create shipping labels, experiencing automatic logouts from the website, and losing access to package tracking status. The incident was resolved after error rates subsided and systems returned to normal operation.

Shippo experienced elevated error rates on La Poste and Colissimo's transaction service due to a carrier-side outage, which affected label generation functionality. The incident lasted 1.3 hours before the carrier's service was restored and error rates returned to normal levels. The service is now fully operational.

Shippo experienced an interruption in receiving USPS tracking events from the carrier, affecting USPS-related tracking functionality. The service disruption lasted 5.8 hours while Shippo coordinated with USPS to resolve the issue. The incident was fully resolved after USPS restored their tracking event delivery.

Shippo experienced elevated error rates with their Canada Post shipment service that prevented users from generating shipping labels. The incident affected all Canada Post shipping functionality for 7.1 hours. The issue was resolved after coordination with the Canada Post carrier.

Shippo experienced an interruption in receiving USPS tracking events from the carrier, affecting the USPS component for 5.4 hours. The team coordinated with USPS to address the issue and implemented a fix. The incident was resolved after monitoring confirmed the solution was working properly.

Shippo experienced elevated error rates from Royal Mail (SF)'s Tracking API, causing delays in tracking updates for packages using this carrier. The incident lasted 1.6 hours while the team monitored the situation and coordinated with the carrier. The issue was resolved and tracking updates resumed normal operation.

Shippo experienced an interruption in receiving USPS tracking events from the carrier, affecting USPS tracking functionality. The incident lasted 3.8 hours while the team coordinated with USPS to restore the service. The issue was resolved and tracking events resumed normal operation.

Shippo experienced degraded performance with Australia Post tracking due to connection issues between their service provider and Australia Post's tracking system. The incident caused incomplete or delayed tracking updates for some shipments, though actual shipment movement and delivery were not affected. The issue was resolved after 90.8 hours when a fix was deployed and service returned to normal operations.

Shippo experienced a major outage affecting multiple USPS APIs for 1.2 hours, causing delayed tracking updates for standalone tracking customers and degraded international label generation. USPS acknowledged the issue and their support teams investigated while Shippo monitored the situation. The incident was resolved after a fix was implemented and monitored for stability.

Shippo experienced a 5.4-hour disruption in USPS tracking events due to a carrier-side issue with USPS. The interruption affected the ability to receive tracking updates for USPS shipments processed through Shippo's platform. The incident was resolved after USPS addressed the underlying problem on their end.