Outage in Shopify

Some customers experiencing logouts on shops using legacy accounts

Resolved Minor

January 27, 2025 - Started 9 days ago - Lasted about 4 hours

Need to monitor Shopify outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Shopify, and never miss an outage again.
Start Free Trial

Outage Details

Some customers on shops using legacy accounts are experiencing logouts and unable to checkout where account login is required. The issue is limited to customers who recently updated password.

Components affected

Shopify Storefront

Latest Shopify outages

New users may encounter a page loading loop during sign-up. - 1 day ago

Phone support is temporarily unavailable - 5 days ago

Apple Pay is unavailable due to an issue on Apple's side - 7 days ago

Some customers may encounter error messages when attempting to checkout using Shop Pay on some headless stores - 14 days ago

Some customers attempting to check out using Shopify Payments France may encounter error messages - 15 days ago

Stop chasing third-party outages across multiple status pages

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3722 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook