Outage in Shopify

Buyers may encounter failure messages from third-party PayPal

Resolved Major
October 16, 2025 - Started about 7 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Merchants and customers may experience issues when trying to use the third-party payment method PayPal. The error will appear as a failure to process. As a result Shopify Payments credit card payment attempts may also fail for shops based in France.
Components affected
Shopify Checkout Shopify Third party services
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Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 10/16/2025 04:47PM

Checkouts via PayPal and Shopify Payments France are both working normally again. The monitoring period for this issue has ended, and no further impact has been observed.

MONITORING about 5 hours ago - at 10/16/2025 04:39PM

The issue has been resolved by PayPal, and the recovery is being monitored by Shopify.

IDENTIFIED about 6 hours ago - at 10/16/2025 03:39PM

PayPal has identified the problem and PayPal is working on a solution.

INVESTIGATING about 7 hours ago - at 10/16/2025 03:27PM

Merchants and customers may experience issues when trying to use the third-party payment method PayPal. The error will appear as a failure to process. As a result Shopify Payments credit card payment attempts may also fail for shops based in France.

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