Outage in Shopify
Buyers may encounter failure messages from third-party PayPal
Resolved MajorIncident Report
Merchants and customers may experience issues when trying to use the third-party payment method PayPal. The error will appear as a failure to process. As a result Shopify Payments credit card payment attempts may also fail for shops based in France.
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 10/16/2025 04:47PM
Checkouts via PayPal and Shopify Payments France are both working normally again. The monitoring period for this issue has ended, and no further impact has been observed.
MONITORING
20 days ago - at 10/16/2025 04:39PM
The issue has been resolved by PayPal, and the recovery is being monitored by Shopify.
IDENTIFIED
20 days ago - at 10/16/2025 03:39PM
PayPal has identified the problem and PayPal is working on a solution.
INVESTIGATING
20 days ago - at 10/16/2025 03:27PM
Merchants and customers may experience issues when trying to use the third-party payment method PayPal. The error will appear as a failure to process. As a result Shopify Payments credit card payment attempts may also fail for shops based in France.
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