Outage in Shopify
Some merchants are currently unable to purchase UPS shipping labels in the admin
Resolved MinorIncident Report
Some merchants may notice errors in their admins while attempting to purchase UPS shipping labels. We are currently working with UPS to investigate the issue.
Shipping options are functional for customers at checkout; only the purchase and printing of UPS shipping labels from the admin may be affected.
Shipping options are functional for customers at checkout; only the purchase and printing of UPS shipping labels from the admin may be affected.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 10/13/2025 04:48PM
Between 13:12 UTC - 16:43 UTC, merchants experienced issues with purchasing UPS shipping labels in the Shopify Admin. We worked with UPS and a fix was implemented at 15:23 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
MONITORING
23 days ago - at 10/13/2025 04:35PM
This issue has been resolved and is being monitored.
IDENTIFIED
23 days ago - at 10/13/2025 03:57PM
We've identified the problem impacting UPS label purchase and we're working on a solution.
INVESTIGATING
23 days ago - at 10/13/2025 02:53PM
We are working with UPS and continuing our investigation. We will keep you updated.
INVESTIGATING
23 days ago - at 10/13/2025 02:39PM
Some merchants may notice errors in their admins while attempting to purchase UPS shipping labels. We are currently working with UPS to investigate the issue.
Shipping options are functional for customers at checkout; only the purchase and printing of UPS shipping labels from the admin may be affected.
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