Outage in Shopify

Some users may be unable to purchase new domains or update their Name Servers due to a third-party outage

Resolved Major
October 10, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing issues with our third-party domain provider OpenSRS which may prevent new domain purchases and updates to existing domains' NameServer records.
Components affected
Shopify Third party services

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/11/2025 12:43AM

We are continuing to coordinate issues related to new domain purchases and NameServer updates with OpenSRS. Please refer to https://www.opensrsstatus.com/ for updates.

INVESTIGATING about 2 months ago - at 10/10/2025 11:17PM

We continue to investigate and will keep you updated as we resolve the issue with our third-party partners.

INVESTIGATING about 2 months ago - at 10/10/2025 10:58PM

We are experiencing issues with our third-party domain provider OpenSRS which may prevent new domain purchases and updates to existing domains' NameServer records.

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