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Outage in Shopify

PayPal Express providing error messages when activating the service as a third-party payment gateway

Resolved Minor
July 28, 2025 - Started 9 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue where PayPal Express is displaying error messages when activating the service as a payment provider, though payments are still being processed.

The issue is identified as being with PayPal. We are working on a solution with them and will keep you updated.
Components affected
Shopify Third party services

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/29/2025 12:59AM

Between 11:43 - 12:58 UTC, PayPal experienced an issue with PayPal Express activation. A fix was implemented by PayPal at 12:38 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

MONITORING 9 months ago - at 07/29/2025 12:42AM

The issue has been resolved and PayPal Express activation is working normally.

INVESTIGATING 9 months ago - at 07/29/2025 12:13AM

We are currently investigating an issue where PayPal Express is displaying error messages when activating the service as a payment provider, though payments are still being processed.

The issue is identified as being with PayPal. We are working on a solution with them and will keep you updated.

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