Outage in Shopify

PayPal is providing error messages when processing payments

Resolved Minor
August 01, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue where PayPal is experiencing an interruption in service preventing payments from being processed for some stores. We’re working on a solution with PayPal and will keep you updated. You can follow along on PayPal's Status Page here: https://www.paypal-status.com/incident/production
Components affected
Shopify Third party services Shopify Checkout
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 08/01/2025 03:27PM

The issue has now been resolved. The monitoring period for this issue has ended and no further impact has been observed.

MONITORING 3 days ago - at 08/01/2025 02:37PM

The issue is mainly recovered and PayPal and Shopify Payments in France are working normally. We are continuing to monitor for any issues.

IDENTIFIED 3 days ago - at 08/01/2025 01:35PM

The issue is also affecting Shopify Payments in France but that is recovering. For the overall issue, you can follow along on PayPal's Status Page here: https://www.paypal-status.com/incident/production

INVESTIGATING 3 days ago - at 08/01/2025 01:15PM

We are currently investigating an issue where PayPal is experiencing an interruption in service preventing payments from being processed for some stores. We’re working on a solution with PayPal and will keep you updated. You can follow along on PayPal's Status Page here: https://www.paypal-status.com/incident/production

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