Outage in Shopify

PayPal is providing error messages when processing payments

Resolved Minor
August 01, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue where PayPal is experiencing an interruption in service preventing payments from being processed for some stores. We’re working on a solution with PayPal and will keep you updated. You can follow along on PayPal's Status Page here: https://www.paypal-status.com/incident/production
Components affected
Shopify Third party services Shopify Checkout

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/01/2025 03:27PM

The issue has now been resolved. The monitoring period for this issue has ended and no further impact has been observed.

MONITORING 3 months ago - at 08/01/2025 02:37PM

The issue is mainly recovered and PayPal and Shopify Payments in France are working normally. We are continuing to monitor for any issues.

IDENTIFIED 3 months ago - at 08/01/2025 01:35PM

The issue is also affecting Shopify Payments in France but that is recovering. For the overall issue, you can follow along on PayPal's Status Page here: https://www.paypal-status.com/incident/production

INVESTIGATING 3 months ago - at 08/01/2025 01:15PM

We are currently investigating an issue where PayPal is experiencing an interruption in service preventing payments from being processed for some stores. We’re working on a solution with PayPal and will keep you updated. You can follow along on PayPal's Status Page here: https://www.paypal-status.com/incident/production

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