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Outage in Shopify

Theme editor returning a permission error for some stores

Resolved Minor
August 18, 2025 - Started 8 months ago - Lasted 35 minutes
Official incident page

Incident Report

The theme editor is returning a permission error for some merchants. We are investigating the issue and will keep you updated.
Components affected
Shopify Admin

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/18/2025 02:22AM

Between 00:00 - 02:11 UTC , some stores saw a theme editor permission error. A fix was implemented at 02:06 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

MONITORING 8 months ago - at 08/18/2025 02:09AM

The issue has been resolved and theme editor access should be working as expected again for all.

INVESTIGATING 8 months ago - at 08/18/2025 01:47AM

The theme editor is returning a permission error for some merchants. We are investigating the issue and will keep you updated.

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