Outage in Shopify

Some merchants unable to purchase Canada Post shipping labels

Resolved Minor
September 16, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

Canada Post label purchasing is currently unavailable. Shipping options remain functional for customers at checkout, only the purchase of shipping labels from the admin is impacted.
Components affected
Shopify Third party services

Need to monitor Shopify outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/16/2025 11:04PM

Canada Post is currently experiencing an issue affecting Merchants ability to purchase shipping labels from within their admin. The Canada Post label purchasing option will be restored within the Shopify admin when they have indicated the issue is no longer occurring. We recommend using an alternative carrier as a temporary workaround while Canada Post resolves this issue.

IDENTIFIED 3 months ago - at 09/16/2025 10:07PM

We've identified the problem and we're working on a solution with Canada Post. Please note, UPS Canada and Purolator are available for label purchasing.

IDENTIFIED 3 months ago - at 09/16/2025 09:45PM

We've identified the problem and are working with Canada Post on a solution.

INVESTIGATING 3 months ago - at 09/16/2025 09:44PM

Canada Post label purchasing is currently unavailable. Shipping options remain functional for customers at checkout, only the purchase of shipping labels from the admin is impacted.

Latest Shopify outages

Some merchants are currently unable to contact our support teams through the Help Center due to technical issues - 13 days ago
Some customers may encounter error messages due to an ongoing networking incident with Cloudflare - 13 days ago
Some merchants are currently unable to purchase shipping labels - 13 days ago
Live chat support temporarily unavailable due to issue with tooling provider Twilio - 20 days ago
Calculated FedEx shipping rates unavailable at checkout, FedEx label purchases also impacted - about 1 month ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook