Outage in Shopify

Due to an AWS outage, some users may encounter issues with a number of Shopify Services

Resolved Minor
October 20, 2025 - Started about 19 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Users may experience issues when trying to use some payment methods. Users may also experience issues accessing Shopify support.

AWS is currently reporting issues which is affecting many of these services. We will update as we know more.
Components affected
Shopify Support Shopify Checkout Shopify Third party services

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Latest Updates ( sorted recent to last )
MONITORING about 18 hours ago - at 10/20/2025 09:51AM

We are seeing significant signs of recovery across our services and are working to verify the health of our third party services.

INVESTIGATING about 18 hours ago - at 10/20/2025 09:35AM

The AWS outage continues and we will update as we find out more.

INVESTIGATING about 18 hours ago - at 10/20/2025 09:13AM

The AWS outage is still ongoing and we will update again shortly.

INVESTIGATING about 19 hours ago - at 10/20/2025 08:44AM

Users may experience issues when trying to use some payment methods. Users may also experience issues accessing Shopify support.

AWS is currently reporting issues which is affecting many of these services. We will update as we know more.

Latest Shopify outages

Some users are unable to connect with Live Support - about 10 hours ago
Some users are unable to connect with Live Support - about 10 hours ago
Some customers are unable to use Shop Pay Instalments options at checkout - about 20 hours ago
Buyers may encounter failure messages from third-party PayPal - 4 days ago
Shopify Flow - workflow runs, may be delayed - 5 days ago

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