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Outage in Shopify

Due to an AWS outage, some users may encounter issues with a number of Shopify Services

Resolved Minor
October 20, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

Users may experience issues when trying to use some payment methods. Users may also experience issues accessing Shopify support.

AWS is currently reporting issues which is affecting many of these services. We will update as we know more.
Components affected
Shopify Checkout Shopify Support Shopify Third party services

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Latest Updates ( sorted recent to last )
MONITORING 3 months ago - at 10/20/2025 09:51AM

We are seeing significant signs of recovery across our services and are working to verify the health of our third party services.

INVESTIGATING 3 months ago - at 10/20/2025 09:35AM

The AWS outage continues and we will update as we find out more.

INVESTIGATING 3 months ago - at 10/20/2025 09:13AM

The AWS outage is still ongoing and we will update again shortly.

INVESTIGATING 3 months ago - at 10/20/2025 08:44AM

Users may experience issues when trying to use some payment methods. Users may also experience issues accessing Shopify support.

AWS is currently reporting issues which is affecting many of these services. We will update as we know more.

Latest Shopify outages

Some POS-only staff accounts are being marked as inactive - 7 days ago
Point of Sale, POS Devices, showing degraded services - 7 days ago
Some buyers may experience issues checking out with BGN currency - 18 days ago
Some merchants unable to access and apply Checkout Blocks App functions - about 1 month ago
Interruption in service - about 2 months ago

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