Monitoring mitigation for Admin and POS

We are continuing to monitor the recovery of the current issue. We will provide an update once we have new information.

We are still continuing to monitor the recovery of the issue. The Help Center is experiencing longer than normal wait times for Support while we update merchants regarding the status of the issue.

We have found and fixed an issue with our login authentication flow, and are seeing signs of recovery for admin and POS login issues now. We are continuing to monitor recovery.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate and apply mitigations for the current issues.

We are continuing to investigate and apply mitigations for the issues with accessing Admins and POS systems. Some merchants may also see an issue with POS checkouts, due to not being able to access POS systems. Online store checkouts are not affected.

We are still investigating and applying mitigations for the admin and login issues. Please remain logged in on any devices that are currently logged in.

We are continuing to investigate and apply mitigations for the current issue. As noted previously, please remain logged in on any devices that are currently logged in.

We are continuing to investigate the current issue. To help avoid complications, please remain logged in on any devices that are currently logged in.

We are investigating and will keep you updated.

Merchants experienced issues when trying to login to Shopify admin, POS, Mobile, and Shopify Support. Shopify deployed a mitigation at around 17:30 UTC which began recover of the service.

It reached a stability point and has been stable since 19:15 UTC. Engineering teams are continuing to monitor the mitigation.