Outage in Shopify

Monitoring mitigation for Admin and POS

Resolved Minor
December 01, 2025 - Started 6 days ago - Lasted about 14 hours
Official incident page

Incident Report

Merchants experienced issues when trying to login to Shopify admin, POS, Mobile, and Shopify Support. Shopify deployed a mitigation at around 17:30 UTC which began recover of the service.

It reached a stability point and has been stable since 19:15 UTC. Engineering teams are continuing to monitor the mitigation.

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Latest Updates ( sorted recent to last )
MONITORING 6 days ago - at 12/01/2025 10:04PM

We are continuing to monitor the recovery of the current issue. We will provide an update once we have new information.

MONITORING 6 days ago - at 12/01/2025 08:38PM

We are still continuing to monitor the recovery of the issue. The Help Center is experiencing longer than normal wait times for Support while we update merchants regarding the status of the issue.

MONITORING 6 days ago - at 12/01/2025 07:31PM

We have found and fixed an issue with our login authentication flow, and are seeing signs of recovery for admin and POS login issues now. We are continuing to monitor recovery.

MONITORING 6 days ago - at 12/01/2025 07:30PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 6 days ago - at 12/01/2025 06:29PM

We are continuing to investigate and apply mitigations for the current issues.

INVESTIGATING 6 days ago - at 12/01/2025 05:39PM

We are continuing to investigate and apply mitigations for the issues with accessing Admins and POS systems. Some merchants may also see an issue with POS checkouts, due to not being able to access POS systems. Online store checkouts are not affected.

INVESTIGATING 6 days ago - at 12/01/2025 05:20PM

We are still investigating and applying mitigations for the admin and login issues. Please remain logged in on any devices that are currently logged in.

INVESTIGATING 6 days ago - at 12/01/2025 04:19PM

We are continuing to investigate and apply mitigations for the current issue. As noted previously, please remain logged in on any devices that are currently logged in.

INVESTIGATING 6 days ago - at 12/01/2025 03:26PM

We are continuing to investigate the current issue. To help avoid complications, please remain logged in on any devices that are currently logged in.

INVESTIGATING 6 days ago - at 12/01/2025 02:54PM

We are investigating and will keep you updated.

INVESTIGATING 6 days ago - at 12/01/2025 02:47PM

Merchants experienced issues when trying to login to Shopify admin, POS, Mobile, and Shopify Support. Shopify deployed a mitigation at around 17:30 UTC which began recover of the service.

It reached a stability point and has been stable since 19:15 UTC. Engineering teams are continuing to monitor the mitigation.

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