Outage in ShopKeep

FreedomPay Gateway - Degraded Performance

Resolved Minor
November 19, 2022 - Started over 2 years ago - Lasted 14 minutes
Official incident page

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Outage Details

One of our credit card processing gateway partners, FreedomPay, has identified an issue on their end with transaction latency and processing timeouts through First Data and AMEX Direct and are currently working towards a resolution. Merchants processing on this gateway may experience degraded performance when running AMEX cards during this time. To keep updated with their progress, please subscribe to this page.
Components affected
ShopKeep Credit Cards
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 11/19/2022 01:49AM

This incident has been resolved.

IDENTIFIED over 2 years ago - at 11/19/2022 01:39AM

One of our credit card processing gateway partners, FreedomPay, has identified an issue on their end with transaction latency and processing timeouts through First Data and AMEX Direct and are currently working towards a resolution.

Merchants processing on this gateway may experience degraded performance when running AMEX cards during this time.

To keep updated with their progress, please subscribe to this page.

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