Outage in Sinch

Issue running Business Objects reports in Chrome and Edge version 110+

Resolved Minor
February 13, 2023 - Started over 2 years ago - Lasted 4 days
Official incident page

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Outage Details

While opening a Business Objects report in Chrome and Edge version 110+ the web page get stuck at "Retrieving Data" and keeps loading indefinitely. Cause: This issue is caused by a defect in Google Chrome Version 110+ or Microsoft Edge Version 110+ frame APIs SAP and Chromium project are working on a fix. https://answers.sap.com/questions/13813042/web-intelligence-42-issue-with-chrome-and-edge-110.html Workarounds: Use a non Chromium based browser (Firefox, IE11, Safari) Downgrade Chrome or Edge to a previous version UPDATE: Chrome has released an update to fix the issue. Please update Chrome to the Version 110.0.5481.100 (Go to Help > About Google Chrome).
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/17/2023 06:35AM

The latest version of Chrome and Edge browsers will fix the issue with Business Objects.

IDENTIFIED over 2 years ago - at 02/13/2023 12:21PM

While opening a Business Objects report in Chrome and Edge version 110+ the web page get stuck at "Retrieving Data" and keeps loading indefinitely.

Cause:
This issue is caused by a defect in Google Chrome Version 110+ or Microsoft Edge Version 110+ frame APIs

SAP and Chromium project are working on a fix.
https://answers.sap.com/questions/13813042/web-intelligence-42-issue-with-chrome-and-edge-110.html

Workarounds:
Use a non Chromium based browser (Firefox, IE11, Safari)
Downgrade Chrome or Edge to a previous version

UPDATE:
Chrome has released an update to fix the issue. Please update Chrome to the Version 110.0.5481.100
(Go to Help > About Google Chrome).

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