Outage in Smartsheet

Connectors Maintenance (Connectors remain operational)

Resolved Minor
April 11, 2022 - Started over 3 years ago - Lasted 15 days
Official incident page

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Outage Details

We've identified backend issues with our service and temporarily disabled navigation UI to the Connectors during this maintenance period. The Connectors icon on the Feature Bar (also known as the right rail hand panel) will not be visible during this time. However this does not impact the Connector's core functionalities or the ability to administrate via each connector's direct URL. https://connectors.smartsheet.com/c/jira/login https://connectors.smartsheet.com/c/salesforce/login https://connectors.smartsheet.com/c/plugin/Dynamics/login We will provide an update as investigation completes.
Components affected
Smartsheet Jira Connector Smartsheet Salesforce Connector Smartsheet Dynamics Connector
Latest Updates ( sorted recent to last )
IDENTIFIED over 3 years ago - at 04/13/2022 10:45PM

We continue to work on the maintenance described below. The Connectors remain fully operational.

IDENTIFIED over 3 years ago - at 04/12/2022 08:37PM

The Connectors continue to be fully operational, but their in-app button continue to be turned off while we perform maintenance. To access the Connectors, please use the direct URLs:
https://connectors.smartsheet.com/c/jira/login
https://connectors.smartsheet.com/c/salesforce/login
https://connectors.smartsheet.com/c/plugin/Dynamics/login

We will re-enable the in-app button after the maintenance completes, which we expect to take at least a few days.

IDENTIFIED over 3 years ago - at 04/11/2022 05:53PM

We've identified backend issues with our service and temporarily disabled navigation UI to the Connectors during this maintenance period. The Connectors icon on the Feature Bar (also known as the right rail hand panel) will not be visible during this time. However this does not impact the Connector's core functionalities or the ability to administrate via each connector's direct URL.
https://connectors.smartsheet.com/c/jira/login
https://connectors.smartsheet.com/c/salesforce/login
https://connectors.smartsheet.com/c/plugin/Dynamics/login

We will provide an update as investigation completes.

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