Outage in Sonos

Alexa Voice Control - Playback Failure - Partial playback failure

Resolved Major
October 27, 2025 - Started 22 days ago - Lasted 18 days
Official incident page

Incident Report

We've identified a problem with Amazon Alexa Voice Control on Sonos and are working with them on a fix. You may not be able to use voice commands until it’s resolved.
Components affected
Sonos Alexa Voice Control
Latest Updates ( sorted recent to last )
MONITORING 10 days ago - at 11/07/2025 11:00PM

Due to a recent service outage your Sonos device may have disconnected from Alexa. Follow the instructions under the "Advanced Fixes" section to reconnect to Alexa.
https://support.sonos.com/en-us/article/alexa-commands-not-working-on-sonos

IDENTIFIED 22 days ago - at 10/27/2025 01:56PM

We've identified a problem with Amazon Alexa Voice Control on Sonos and are working with them on a fix. You may not be able to use voice commands until it’s resolved.

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