Outage in Sonos

Alexa AWS October 20 Outage

Resolved Major
November 14, 2025 - Started 24 days ago - Lasted 21 days
Official incident page

Incident Report

Due to an Amazon AWS outage on October 20, your Sonos device may have disconnected from Alexa voice control. Follow the instructions under the "Advanced Fixes" section to reconnect to Alexa voice control. https://support.sonos.com/en-us/article/alexa-commands-not-working-on-sonos
Components affected
Sonos Alexa Voice Control
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/05/2025 04:17PM

This incident has been resolved.

MONITORING 24 days ago - at 11/14/2025 04:36PM

Due to an Amazon AWS outage on October 20, your Sonos device may have disconnected from Alexa voice control. Follow the instructions under the "Advanced Fixes" section to reconnect to Alexa voice control.
https://support.sonos.com/en-us/article/alexa-commands-not-working-on-sonos

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