Outage in Sonos

Alexa AWS October 20 Outage

Major
November 14, 2025 - Started about 23 hours ago
Official incident page

Incident Report

Due to an Amazon AWS outage on October 20, your Sonos device may have disconnected from Alexa voice control. Follow the instructions under the "Advanced Fixes" section to reconnect to Alexa voice control. https://support.sonos.com/en-us/article/alexa-commands-not-working-on-sonos
Components affected
Sonos Alexa Voice Control
Latest Updates ( sorted recent to last )
MONITORING about 23 hours ago - at 11/14/2025 04:36PM

Due to an Amazon AWS outage on October 20, your Sonos device may have disconnected from Alexa voice control. Follow the instructions under the "Advanced Fixes" section to reconnect to Alexa voice control.
https://support.sonos.com/en-us/article/alexa-commands-not-working-on-sonos

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