Outage in Sonos
Alexa AWS October 20 Outage
Resolved MajorIncident Report
Due to an Amazon AWS outage on October 20, your Sonos device may have disconnected from Alexa voice control. Follow the instructions under the "Advanced Fixes" section to reconnect to Alexa voice control.
https://support.sonos.com/en-us/article/alexa-commands-not-working-on-sonos
Components affected
Sonos Alexa Voice ControlLatest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 12/05/2025 04:17PM
This incident has been resolved.
MONITORING
2 months ago - at 11/14/2025 04:36PM
Due to an Amazon AWS outage on October 20, your Sonos device may have disconnected from Alexa voice control. Follow the instructions under the "Advanced Fixes" section to reconnect to Alexa voice control.
https://support.sonos.com/en-us/article/alexa-commands-not-working-on-sonos
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