Outage in Sonos
Alexa - voice control unresponsive
Resolved MajorIncident Report
Summary AI Generated
Sonos experienced a major outage where Alexa voice control became unresponsive across their platform. The incident affected users' ability to control their Sonos devices through voice commands for 12.3 hours. The issue was identified and resolved with a fix that restored Alexa voice control functionality.
We are currently investigating this issue.
Components affected
Sonos Alexa Voice ControlLatest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/27/2026 02:27AM
This incident has been resolved.
MONITORING
1 day ago - at 05/27/2026 01:19AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 05/26/2026 10:06PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 05/26/2026 07:28PM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 05/26/2026 02:10PM
We are currently investigating this issue.
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