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Spiceworks Outage History

Every past Spiceworks outage tracked by IsDown, with detection times, duration, and resolution details.

There were 102 Spiceworks outages since March 2019. The 10 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor April 28, 2026

April 2026: Cloud Help Desk Intermittent slow page loading

Detected Apr 28, 2026 11:14 AM EDT · Resolved Apr 30, 2026 2:05 PM EDT · Duration 2 days

Spiceworks Cloud Help Desk experienced intermittent slow page loading and timeouts for 50.8 hours due to a high-volume surge of API requests from a third-party data tool that overloaded the database. The excessive load specifically impacted ticket queue and reporting sections, causing performance degradation for users. The service was stabilized and the incident resolved after implementing new traffic controls and rate-limiting measures to prevent future occurrences.

Minor March 3, 2026

March 2026: Cloud Help Desk Delayed email notifications

Detected Mar 3, 2026 9:09 AM EST · Resolved Mar 3, 2026 4:04 PM EST · Duration about 7 hours

Spiceworks Cloud Help Desk experienced delayed email notifications for tickets over a 6.8-hour period. Engineering deployed a fix and scaled resources to process the backlog of delayed notifications. The issue was resolved with notification delivery returning to normal, though some users may receive 1-2 duplicate notifications for older tickets due to the retry logic handling the initial delays.