Spiceworks Outage History

Spiceworks Cloud Help Desk experienced a major outage for 6.8 hours where users encountered intermittent "oops" error pages and ticket queues that failed to load or display tickets. The issue was caused by an underlying technology change deployed that morning, which the engineering team identified and rolled back to restore normal performance. The incident was fully resolved after monitoring confirmed no further issues were detected.

Spiceworks Cloud Help Desk experienced intermittent slow page loading and timeouts for 50.8 hours due to a high-volume surge of API requests from a third-party data tool that overloaded the database. The excessive load specifically impacted ticket queue and reporting sections, causing performance degradation for users. The service was stabilized and the incident resolved after implementing new traffic controls and rate-limiting measures to prevent future occurrences.

Spiceworks Cloud Help Desk experienced delayed email notifications for tickets over a 6.8-hour period. Engineering deployed a fix and scaled resources to process the backlog of delayed notifications. The issue was resolved with notification delivery returning to normal, though some users may receive 1-2 duplicate notifications for older tickets due to the retry logic handling the initial delays.