Squarespace Outage History

Squarespace experienced a service disruption affecting Acuity Scheduling with elevated errors that impacted all users and the Accounts & Billing component. The engineering team identified and resolved the issue within 33 minutes of the initial report.

Squarespace experienced connectivity issues causing 503 errors that prevented users from accessing their sites and logging into their accounts. The incident affected both site loading and site editing functionality for 33 minutes. A fix was implemented and the service was restored after monitoring confirmed the resolution.

Squarespace experienced a service disruption affecting Acuity Scheduling where existing users were unable to create new Acuity trials. The engineering team identified the root cause and implemented a fix. The incident was resolved after 34 minutes of downtime.

Squarespace experienced a major incident lasting 1.6 hours where users were unable to create new websites, register domain names, or purchase or modify subscriptions. The issue affected the Site Editing component and prevented access to template stores and blank templates for new site creation. The problem was identified and resolved with a fix that restored full functionality to all affected services.

Squarespace experienced a major incident where website subscriptions were not being activated, affecting site loading and accounts & billing functionality. The issue impacted users' ability to activate new website subscriptions for 36 minutes. The problem was resolved after Squarespace implemented a fix and monitored the results.

Squarespace experienced a 6.2-hour service incident affecting site loading and editing functionality. Users were unable to properly load or edit their websites during this period. The issue was identified and a fix was implemented, with the incident fully resolved on April 27th at 6:20 PM EDT.

Squarespace experienced a major incident where users were unable to save new payment methods to their accounts. The issue affected the Accounts & Billing system for 1.4 hours before being resolved. The problem was mitigated and monitored before full resolution was confirmed.

Squarespace performed planned system upgrades that temporarily made checkout functionality unavailable for 25 minutes on April 16th from 1:00 AM ET. The maintenance affected the Accounts & Billing components during the upgrade window. The upgrades were completed ahead of schedule at 1:23 AM ET, restoring full checkout availability.

Squarespace experienced an issue with their domain transfer page that prevented customers from initiating domain transfers. The problem affected the Domains component and lasted approximately 1.4 hours. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved.

Squarespace experienced connectivity issues that prevented users from loading websites and accessing the editing interface, with some users unable to log into the platform entirely. The incident affected multiple components including domains, site loading, site editing, commerce, and help services for 22 minutes. The issue was identified and resolved with a fix that restored normal functionality across all affected services.