Squarespace Outage History

Squarespace performed planned system upgrades that temporarily made checkout functionality unavailable for 25 minutes on April 16th from 1:00 AM ET. The maintenance affected the Accounts & Billing components during the upgrade window. The upgrades were completed ahead of schedule at 1:23 AM ET, restoring full checkout availability.

Squarespace experienced an issue with their domain transfer page that prevented customers from initiating domain transfers. The problem affected the Domains component and lasted approximately 1.4 hours. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved.

Squarespace experienced connectivity issues that prevented users from loading websites and accessing the editing interface, with some users unable to log into the platform entirely. The incident affected multiple components including domains, site loading, site editing, commerce, and help services for 22 minutes. The issue was identified and resolved with a fix that restored normal functionality across all affected services.

Squarespace experienced connectivity issues that prevented users from accessing sites, with users reporting "503 Service Unavailable" errors across all pages. The service disruption lasted 59 minutes before being mitigated and fully resolved. Users were directed to the status page for updates during the outage.

Squarespace's Acuity Scheduling service experienced a disruption that prevented clients of businesses from updating their payment card information. The incident affected all users and lasted approximately 1 hour. The engineering team identified the root cause and restored full service functionality.

Squarespace experienced a major incident where sites were not loading properly due to errors and delays, affecting the Site Loading component. The issue lasted 1.3 hours before a fix was implemented and the incident was resolved.

Squarespace experienced issues with domain registrations failing to complete and remaining stuck in pending status, along with problems affecting billing subscriptions. The incident impacted the Domains and Accounts & Billing components for 2.4 hours before being resolved with an implemented fix.

Squarespace experienced domain transfer issues that prevented customers from reviewing and managing domains pending transfer to the platform. The incident affected the Domains component and lasted 46 minutes before being resolved. A fix was implemented and monitored before the issue was fully resolved.

Squarespace experienced connectivity issues that prevented sites from loading properly for 2.2 hours. The incident affected the site loading functionality across the platform. The issue was resolved after engineers implemented a fix and monitored the results.