Outage in SumUp
Issues with Air, 3G, and 3G+ readers
Resolved Major
October 02, 2025 - Started 7 months ago
- Lasted 34 minutes
Incident Report
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
Latest Updates ( sorted recent to last )
MONITORING
7 months ago - at 10/02/2025 08:21AM
Applied a fix for the problem, we’re monitoring the situation
SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
MONITORING
7 months ago - at 10/02/2025 08:07AM
Applied a fix for the problem, we’re monitoring the situation
SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
IDENTIFIED
7 months ago - at 10/02/2025 08:04AM
Issue identified, working on a fix right now
Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.
IDENTIFIED
7 months ago - at 10/02/2025 07:59AM
Issue identified, working on a fix right now
Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.
INVESTIGATING
7 months ago - at 10/02/2025 07:56AM
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
INVESTIGATING
7 months ago - at 10/02/2025 07:53AM
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
Latest SumUp outages
Cloud Api transactions are failing - 2 days ago
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Customer support chat channel issues - about 1 month ago
Increased failures with cards issued by Santander UK - about 1 month ago
Transfers out impacted - about 2 months ago
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