Outage in SumUp

Issues with PIX payments and instant payouts

Resolved Major
October 20, 2025 - Started 13 days ago - Lasted about 2 hours

Incident Report

An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services related to an issue in AWS, currently affecting several upstream providers. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
Latest Updates ( sorted recent to last )
MONITORING 12 days ago - at 10/20/2025 11:23AM

Applied a fix for the problem, we’re monitoring the situation

SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

INVESTIGATING 12 days ago - at 10/20/2025 11:11AM

An issue has been identified, we’re looking into it

There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

INVESTIGATING 12 days ago - at 10/20/2025 11:05AM

An issue has been identified, we’re looking into it

There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

INVESTIGATING 13 days ago - at 10/20/2025 09:57AM

An issue has been identified, we’re looking into it

There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

INVESTIGATING 13 days ago - at 10/20/2025 09:38AM

An issue has been identified, we’re looking into it

There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

INVESTIGATING 13 days ago - at 10/20/2025 09:34AM

An issue has been identified, we’re looking into it

There’s currently an issue with some SumUp services related to an issue in AWS, currently affecting several upstream providers. Our engineering team is working to fix it right now.

You can find up-to-date information here on our status page: https://status.sumup.com.

Latest SumUp outages

Online Store and Sales History & Receipts are having problems - 2 days ago
FPS transfers are being rejected or delayed - 7 days ago
In Italy, Customers using cards from POSTEPAY S.P.A. and INTESA SANPAOLO S.P.A. are experiencing failed transactions - 7 days ago
Issues with Air, 3G, and 3G+ readers - about 1 month ago
API Outage - about 2 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook