Outage in SumUp

Issues with PIX payments and instant payouts

Resolved Major
October 20, 2025 - Started about 1 month ago - Lasted about 2 hours

Incident Report

An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services related to an issue in AWS, currently affecting several upstream providers. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
Latest Updates ( sorted recent to last )
MONITORING about 1 month ago - at 10/20/2025 11:23AM

Applied a fix for the problem, we’re monitoring the situation

SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

INVESTIGATING about 1 month ago - at 10/20/2025 11:11AM

An issue has been identified, we’re looking into it

There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

INVESTIGATING about 1 month ago - at 10/20/2025 11:05AM

An issue has been identified, we’re looking into it

There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

INVESTIGATING about 1 month ago - at 10/20/2025 09:57AM

An issue has been identified, we’re looking into it

There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

INVESTIGATING about 1 month ago - at 10/20/2025 09:38AM

An issue has been identified, we’re looking into it

There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

INVESTIGATING about 1 month ago - at 10/20/2025 09:34AM

An issue has been identified, we’re looking into it

There’s currently an issue with some SumUp services related to an issue in AWS, currently affecting several upstream providers. Our engineering team is working to fix it right now.

You can find up-to-date information here on our status page: https://status.sumup.com.

Latest SumUp outages

Issues in Sales History, Receipts, and Refunds - 2 days ago
We are seeing elevated failures in processing card payments - 6 days ago
We are seeing an increased number of errors with logins - 8 days ago
Issues processing Girocard Payments - 8 days ago
Payment through PIX QR code is not working - 22 days ago

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