Outage in SumUp
Issues processing Girocard Payments
Resolved Minor
November 18, 2025 - Started 2 months ago
- Lasted 2 days
Incident Report
An issue has been identified, we’re looking into it
We have identified an issue with one of our upstream providers and are currently experiencing issues processing Girocard payments.
All other payment schemes are unaffected.
Latest Updates ( sorted recent to last )
MONITORING
2 months ago - at 11/18/2025 02:50PM
Applied a fix for the problem, we’re monitoring the situation
SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
IDENTIFIED
2 months ago - at 11/18/2025 01:00PM
Issue identified, working on a fix right now
We have identified the issue being related to one of our upstream providers and we are in contact with them to provide a fix as soon as possible.
INVESTIGATING
2 months ago - at 11/18/2025 12:42PM
An issue has been identified, we’re looking into it
We have identified an issue with one of our upstream providers and are currently experiencing issues processing Girocard payments.
All other payment schemes are unaffected.
Latest SumUp outages
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Sales History, Reports & Receipts are unavailable - about 2 months ago
Sales History shows sales with a slight delay - about 2 months ago
Cloudflare related issue - about 2 months ago
Delays in transfers processing - about 2 months ago
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