Outage in SumUp
Issues processing Girocard Payments
Minor
November 18, 2025 - Started about 19 hours ago
Incident Report
An issue has been identified, we’re looking into it
We have identified an issue with one of our upstream providers and are currently experiencing issues processing Girocard payments.
All other payment schemes are unaffected.
Latest Updates ( sorted recent to last )
MONITORING
about 17 hours ago - at 11/18/2025 02:50PM
Applied a fix for the problem, we’re monitoring the situation
SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
IDENTIFIED
about 19 hours ago - at 11/18/2025 01:00PM
Issue identified, working on a fix right now
We have identified the issue being related to one of our upstream providers and we are in contact with them to provide a fix as soon as possible.
INVESTIGATING
about 19 hours ago - at 11/18/2025 12:42PM
An issue has been identified, we’re looking into it
We have identified an issue with one of our upstream providers and are currently experiencing issues processing Girocard payments.
All other payment schemes are unaffected.
Latest SumUp outages
We are seeing an increased number of errors with logins - about 19 hours ago
Payment through PIX QR code is not working - 15 days ago
Website pages returning 404s errors - 16 days ago
FPS transfers are being rejected or delayed - 24 days ago
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