Outage in SumUp
We are seeing elevated failures in processing card payments
Resolved Minor
November 20, 2025 - Started 6 days ago
- Lasted 34 minutes
Incident Report
An issue has been identified, we’re looking into it
We are investigating an issue with elevated failures in payment processing.
Latest Updates ( sorted recent to last )
MONITORING
6 days ago - at 11/20/2025 10:11AM
Applied a fix for the problem, we’re monitoring the situation
We have identified the problem, applied a fix, and are seeing the request patterns return to normal. We will continue monitoring the situation.
INVESTIGATING
6 days ago - at 11/20/2025 10:06AM
An issue has been identified, we’re looking into it
We are investigating an issue with elevated failures in payment processing.
Latest SumUp outages
Issues in Sales History, Receipts, and Refunds - 2 days ago
Issues processing Girocard Payments - 8 days ago
Payment through PIX QR code is not working - 22 days ago
Website pages returning 404s errors - 23 days ago
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