Outage in SumUp
Issues in Sales History, Receipts, and Refunds
Resolved Major
November 24, 2025 - Started 2 months ago
- Lasted about 1 hour
Incident Report
We have identified an issue in Sales History, Receipts, Refunds, and we’re looking into it. Currently, Split Payments and Refunds are unavailable. The issue is also impacting inventory and Kitchen Display System.
Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
Latest Updates ( sorted recent to last )
MONITORING
2 months ago - at 11/24/2025 12:19PM
We have applied a fix and currently monitoring. All the services are recovering.
Our engineering team is closely monitoring the fix right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
INVESTIGATING
2 months ago - at 11/24/2025 11:52AM
We have identified an issue in Sales History, Receipts, Refunds, and we’re looking into it. Currently, Split Payments and Refunds are unavailable. The issue is also impacting inventory and Kitchen Display System.
Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
Latest SumUp outages
We are investigating an issue with SMS and Emails related to Sign Ups and Sign Ins - about 22 hours ago
3G readers can't transact - about 2 months ago
Sales History, Reports & Receipts are unavailable - 2 months ago
Sales History shows sales with a slight delay - 2 months ago
Cloudflare related issue - 2 months ago
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