Outage in SumUp

Cloudflare related issue

Resolved Minor
December 05, 2025 - Started 26 days ago - Lasted about 1 hour

Incident Report

We have ongoing Cloudflare related incident. The incident is global and not related to SumUp internal Systems
Latest Updates ( sorted recent to last )
MONITORING 26 days ago - at 12/05/2025 10:11AM

Applied a fix for the problem, we’re monitoring the situation

SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

RESOLVED 26 days ago - at 12/05/2025 10:08AM

The team is confirming full recovery of login flows and discussing the appropriate timing and content for updating the status page to reflect resolved impact.

RESOLVED 26 days ago - at 12/05/2025 10:07AM

Cloudflare and Vercel are operational and all our services are back to normal

IDENTIFIED 26 days ago - at 12/05/2025 09:30AM

Cloudflare seems to have implemented a fix and we reverted back on using cloudflare. We are observing improvement in traffic now.

IDENTIFIED 26 days ago - at 12/05/2025 09:17AM

The team is working on bypassing Cloudflare entirely to allow traffic.

IDENTIFIED 26 days ago - at 12/05/2025 09:07AM

"Due to global CloudFlare issues multiple endpoints are not responding.
• The website has returned 351 HTTP 500 errors in the last 15 minutes, exceeding the 100 error threshold.
• Hardware endpoints are down"

IDENTIFIED 26 days ago - at 12/05/2025 09:02AM

We have ongoing Cloudflare related incident.
The incident is global and not related to SumUp internal Systems

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