Outage in Swan

LIVE/PROD - Internal network instabilities

Resolved Major
October 11, 2024 - Started 7 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing internal network instabilities which can affect the Swan API. We are currently investigating the issue and will provide updates accordingly.
Components affected
Swan SEPA payment Swan Card payment Swan Oauth Swan Web-banking
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 10/11/2024 02:21PM

The incident is now resolved. Starting from 15:02CET to 15:58CET we experienced internal network instabilities which affected multiple components of the Swan API.
All components are now back to their full speed.

MONITORING 7 days ago - at 10/11/2024 02:02PM

The issue has been identified and we are currently monitoring the situation.

INVESTIGATING 7 days ago - at 10/11/2024 01:54PM

We are continuing to investigate this issue.

INVESTIGATING 7 days ago - at 10/11/2024 01:51PM

We are still investigating the issue and will provide updates accordingly.

MONITORING 7 days ago - at 10/11/2024 01:45PM

We are currently monitoring the situation and will provide updates accordingly.

INVESTIGATING 7 days ago - at 10/11/2024 01:37PM

We are currently experiencing internal network instabilities which can affect the Swan API.
We are currently investigating the issue and will provide updates accordingly.

Latest Swan outages

LIVE/PROD - Dashboard errors in displaying pages linked to supporting documents - 4 days ago
SEPA & Card payment unstable - 7 days ago
Instant credit transfert and card payment unavailable - 7 days ago
Back Office Tool Downtime - 9 days ago
LIVE/PROD - Failure on International Credit Transfers - 10 days ago

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