Outage in Swan

LIVE/PROD - Internal network instabilities

Resolved Major
October 11, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing internal network instabilities which can affect the Swan API. We are currently investigating the issue and will provide updates accordingly.
Components affected
Swan SEPA payment Swan Card payment Swan Oauth Swan Web-banking

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/11/2024 02:21PM

The incident is now resolved. Starting from 15:02CET to 15:58CET we experienced internal network instabilities which affected multiple components of the Swan API.
All components are now back to their full speed.

MONITORING about 1 year ago - at 10/11/2024 02:02PM

The issue has been identified and we are currently monitoring the situation.

INVESTIGATING about 1 year ago - at 10/11/2024 01:54PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 10/11/2024 01:51PM

We are still investigating the issue and will provide updates accordingly.

MONITORING about 1 year ago - at 10/11/2024 01:45PM

We are currently monitoring the situation and will provide updates accordingly.

INVESTIGATING about 1 year ago - at 10/11/2024 01:37PM

We are currently experiencing internal network instabilities which can affect the Swan API.
We are currently investigating the issue and will provide updates accordingly.

Latest Swan outages

LIVE - Delay in transaction display and sending related webhooks - 7 months ago
API - Server Error - 7 months ago
LIVE/PROD - API degraded performance - 7 months ago
LIVE/PROD - Card payments are temporarily unavailable. - 7 months ago
LIVE/PROD - Card payments are temporarily unavailable. - 7 months ago

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