Outage in Talkdesk

Subset of calls not being delivered to agents

Resolved Minor
March 22, 2022 - Started over 2 years ago - Lasted 7 days
Official incident page

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Outage Details

We are currently investigating a subset of calls not being delivered to agents. We will provide an update in 15 minutes or sooner.
Components affected
Talkdesk Outbound Talkdesk Inbound
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 03/22/2022 05:12PM

Mitigation measures were applied, and we are seeing improvements. We will keep monitoring the situation.

IDENTIFIED over 2 years ago - at 03/22/2022 04:53PM

Mitigation measures are still in progress, a subset of inbound and outbound calls are still being affected due to a Talkdesk Telecom Provider. We will provide an update in 15 minutes or sooner.

IDENTIFIED over 2 years ago - at 03/22/2022 04:34PM

We are currently investigating a subset of calls not being delivered to agents due to a Talkdesk Telecom Partner. Incident mitigation measures are in progress and business continuity settings have been enabled where applicable. We will provide an update in 15 minutes or sooner.

INVESTIGATING over 2 years ago - at 03/22/2022 04:15PM

We are currently investigating a subset of calls not being delivered to agents. We will provide an update in 15 minutes or sooner.

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