Agent Status Live Reporting Degraded Performance

We are continuing to monitor the latency recovery on Agent Status and Contact List Live Reporting. We will provide an update in the next 30 min.

Mitigation measures were applied, and we are seeing improvements. At this point, we may be experiencing some latency on Agent Status and Contact List Live Reporting while all the events are being consumed. We will provide an update as soon as possible.

Mitigation measures are still in progress. We will provide an update in 30 minutes or sooner.

Mitigation measures are still in progress. We will provide an update in 30 minutes or sooner.

Mitigation measures are still in progress. We will provide an update in 15 minutes or sooner.

Mitigation measures are currently in progress, a subset of users are experiencing degraded performance affecting Agent Status Live Reporting. We will provide an update in 15 minutes or sooner.

We are currently investigating degraded performance affecting Agent Status Live Reporting. Mitigation measures are in progress. We will provide an update in 15 minutes or sooner.