Outage in Talkdesk

Service Degradation

Resolved Minor
September 08, 2022 - Started over 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating degraded performance loading Talkdesk. We will provide an update in 15 minutes or sooner.
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 09/08/2022 08:47PM

Mitigation measures are currently in progress and we are seeing improvements. All critical functionality including making and receiving calls are back live. A subset of customers may still expect Agent Status Live latency. We will provide an update in the next hour.

IDENTIFIED over 2 years ago - at 09/08/2022 07:38PM

Mitigation measures were applied and we are seeing improvements. All critical functionality including making and receiving calls are back live. The system is still consuming all the pending events, therefore the Agent Status in Live is currently changing however still experiencing latency, as well as Latency on Historical data. We will provide an update in the next hour.

IDENTIFIED over 2 years ago - at 09/08/2022 06:21PM

Mitigation measures were applied and we are seeing improvements. All critical functionality including making and receiving calls are back live. Agent Status in Live is still experiencing latency, as well as degraded Historical data. We will provide an update in the next hour.

IDENTIFIED over 2 years ago - at 09/08/2022 06:03PM

Mitigation measures were applied and we are seeing improvements. All critical functionality including making and receiving calls are back live. Agent Status in Live is still experiencing latency. We will provide an update in the next hour.

IDENTIFIED over 2 years ago - at 09/08/2022 05:26PM

Mitigation measures are currently in progress and we are seeing improvements. All critical functionality including making and receiving calls are back live. A subset of customers is still experiencing Agent Status Live latency. We will provide an update in 30 minutes or sooner.

IDENTIFIED over 2 years ago - at 09/08/2022 05:07PM

Mitigation measures are currently in progress and we are seeing improvements. All critical functionality including making and receiving calls are back live. Agent Status in Live is experiencing latency. We will provide an update in 30 minutes or sooner.

IDENTIFIED over 2 years ago - at 09/08/2022 04:51PM

Mitigation measures are currently in progress and we are seeing improvements. All critical functionality including making and receiving calls are back live. Agent Status in Live is experiencing latency. We will provide an update in 15 minutes or sooner.

IDENTIFIED over 2 years ago - at 09/08/2022 04:45PM

Mitigation measures are currently in progress and we are seeing improvements, a subset of users are experiencing degraded performance loading Talkdesk. We will provide an update in 15 minutes or sooner.

IDENTIFIED over 2 years ago - at 09/08/2022 04:34PM

Mitigation measures are currently in progress and we are seeing improvements, a subset of users are experiencing degraded performance loading Talkdesk. We will provide an update in 15 minutes or sooner.

IDENTIFIED over 2 years ago - at 09/08/2022 04:30PM

We are currently investigating degraded performance loading Talkdesk. We will provide an update in 15 minutes or sooner.

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