Outage in Talkdesk
Service Degradation
Resolved Minor
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Outage Details
We are currently investigating degraded performance affecting the ability to Login to Talkdesk. We will provide an update in 15 minutes or sooner.
Components affected
Talkdesk ID LoginLatest Updates ( sorted recent to last )
MONITORING
almost 3 years ago - at 09/09/2022 10:00PM
At this point, the issue has been fixed and customers should no longer be experiencing difficulties. We will continue to monitor the situation.
IDENTIFIED
almost 3 years ago - at 09/09/2022 09:19PM
Mitigation measures are currently in progress. Studio/IVR is able to receive and process inbound calls, Assignment/ACD is able to route calls to agents to those that are available. We expect our login systems to recover over time as our systems catch up with our mitigation measures. We will provide an update in 1 hour or sooner.
IDENTIFIED
almost 3 years ago - at 09/09/2022 08:41PM
Mitigation measures are currently in progress. Studio /IVR is able to receive and process inbound calls, Assignment / ACD is able to route calls to agents to those that are available. A subset of users are experiencing degraded performance affecting the ability to Login. We will provide an update in 30 minutes or sooner.
IDENTIFIED
almost 3 years ago - at 09/09/2022 08:06PM
Mitigation measures are currently in progress. Studio /IVR is able to receive and process inbound calls, Assignment / ACD is able to route calls to agents to those that are available. A subset of users are experiencing degraded performance affecting the ability to Login. We will provide an update in 30 minutes or sooner.
IDENTIFIED
almost 3 years ago - at 09/09/2022 07:45PM
Mitigation measures are currently in progress. Studio /IVR is able to receive and process inbound calls, Assignment / ACD is able to route calls to agents to those that are available. A subset of users are experiencing degraded performance affecting the ability to Login. We will provide an update in 15 minutes or sooner.
IDENTIFIED
almost 3 years ago - at 09/09/2022 07:29PM
Mitigation measures are currently in progress. A subset of users are experiencing degraded performance affecting the ability to Login. We will provide an update in 15 minutes or sooner.
IDENTIFIED
almost 3 years ago - at 09/09/2022 07:11PM
We are currently investigating degraded performance affecting the ability to Login to Talkdesk. We will provide an update in 15 minutes or sooner.
Latest Talkdesk outages
Call Performance Degradation - about 22 hours ago
Performance degradation in US region - 5 days ago
Live reporting Degraded performance in the EU region - 25 days ago
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