Outage in Talkdesk

Service Degradation

Resolved Minor
December 27, 2022 - Started over 2 years ago - Lasted 19 minutes
Official incident page

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Outage Details

We are aware of a problem right now affecting some customers ability to load the Explore page. Our engineering team is investigating the root cause. We will provide another update as soon as we can.
Components affected
Talkdesk Historical Reporting
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 12/27/2022 05:13PM

This incident has been resolved.

MONITORING over 2 years ago - at 12/27/2022 05:03PM

A fix has been implemented and we are monitoring the results.

MONITORING over 2 years ago - at 12/27/2022 05:03PM

Mitigation measures have been deployed and we are seeing recovering. We are now closely monitoring the behavior for further improvement. We will update you here as soon as possible.

INVESTIGATING over 2 years ago - at 12/27/2022 05:01PM

We are now seeing some recovery

INVESTIGATING over 2 years ago - at 12/27/2022 04:59PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 12/27/2022 04:58PM

We are going to try a global restart of the reporting nodes

INVESTIGATING over 2 years ago - at 12/27/2022 04:56PM

We are aware of a problem right now affecting some customers ability to load the Explore page. Our engineering team is investigating the root cause. We will provide another update as soon as we can.

Latest Talkdesk outages

Webchats and SMS degraded performance - 27 days ago
Inbound and Outbound PCI calls degraded performance - about 1 month ago
Outbound calls degraded performance - about 1 month ago
Subset of Inbound and Outbound calls not connecting - about 1 month ago
Virtual Agent error rate - about 2 months ago

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