Outage in Talkdesk

Service Degradation

Resolved Minor
December 27, 2022 - Started almost 2 years ago - Lasted 19 minutes
Official incident page

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Outage Details

We are aware of a problem right now affecting some customers ability to load the Explore page. Our engineering team is investigating the root cause. We will provide another update as soon as we can.
Components affected
Talkdesk Historical Reporting
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/27/2022 05:13PM

This incident has been resolved.

MONITORING almost 2 years ago - at 12/27/2022 05:03PM

A fix has been implemented and we are monitoring the results.

MONITORING almost 2 years ago - at 12/27/2022 05:03PM

Mitigation measures have been deployed and we are seeing recovering. We are now closely monitoring the behavior for further improvement. We will update you here as soon as possible.

INVESTIGATING almost 2 years ago - at 12/27/2022 05:01PM

We are now seeing some recovery

INVESTIGATING almost 2 years ago - at 12/27/2022 04:59PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 12/27/2022 04:58PM

We are going to try a global restart of the reporting nodes

INVESTIGATING almost 2 years ago - at 12/27/2022 04:56PM

We are aware of a problem right now affecting some customers ability to load the Explore page. Our engineering team is investigating the root cause. We will provide another update as soon as we can.

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