Outage in Talkdesk

Service Degradation

Resolved Minor
March 01, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating degraded performance affecting Chats, SMS and Email in Conversations. This is impacting the US region. Routing and Calls are working as expected. At this time, we are investigating the cause of this issue. We will provide an update in 15 minutes or sooner.
Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 03/01/2023 07:50PM

We are still investigating degraded performance affecting Chats and SMS in Conversations. This is impacting the US region. Routing and Calls are working as expected. We will provide an update in 15 minutes or sooner.

INVESTIGATING over 1 year ago - at 03/01/2023 07:34PM

We are still investigating degraded performance affecting Chats and SMS in Conversations. This is impacting the US region. Routing and Calls are working as expected. We will provide an update in 15 minutes or sooner.

INVESTIGATING over 1 year ago - at 03/01/2023 07:18PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 03/01/2023 07:16PM

We are currently investigating degraded performance affecting Chats, SMS and Email in Conversations. This is impacting the US region. Routing and Calls are working as expected. At this time, we are investigating the cause of this issue. We will provide an update in 15 minutes or sooner.

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