Tekion Outage History

Tekion CRM experienced delays with lead activities, communications, and appointments for 1.2 hours. Engineering identified the root cause and implemented a resolution. The issue was fully resolved with normal CRM functionality restored.

Tekion's Retail Application experienced slowness when loading the Deals list and individual deals, preventing dealers from proceeding with deal desking operations. The issue affected the Retail component for 2.7 hours while the team investigated and identified the root cause. The problem was resolved and all functionality returned to normal, with users advised to refresh their browsers if issues persisted.

Tekion's CRM system experienced delays with Lead Assignment rules triggering, which prevented associated process automations from running automatically. The issue affected the CRM component for 1.4 hours, with users able to work around the problem by manually assigning leads to trigger the automation immediately. The engineering team identified and resolved the issue, restoring normal lead assignment and process automation functionality.

The Tekion ARC CRM application experienced delays in task creation and Rule Engine processing for 2.5 hours. The CRM component was affected, causing processing delays for users trying to create tasks and utilize rule-based functionality. The issue was identified and resolved by the engineering team, who continued working on reprocessing the impacted leads and tasks after service restoration.