Tekion Outage History

Tekion experienced system slowness and electronic signature errors affecting the Retail component for 59 minutes. The issue impacted users' ability to process transactions and complete electronic signatures within the platform. The problem was resolved and normal system performance was restored.

Tekion's PEN system experienced performance issues that prevented F&I Products from rating and contracting, affecting retail operations. The incident lasted 40 minutes before PEN transactions resumed normal operation. Users were advised to refresh plan codes within the menu to ensure proper updates after resolution.

Dealers experienced slowness when loading the F&I Menu and Product Rating features within the Tekion platform's Retail component. The performance issues affected normal operations for approximately 25 minutes. The engineering team investigated and resolved the underlying cause, restoring normal functionality.

A third-party vendor infrastructure issue disrupted CRM texting and calling services for Tekion users for 42 minutes. The vendor (GTC) identified and resolved the underlying problem, restoring full functionality to the affected communication features. Tekion's core systems remained operational throughout the incident.

Tekion experienced a phone system outage caused by a vendor-related issue that prevented customers from reaching support by phone for 23 minutes. The outage affected multiple platform components including CRM, Analytics, Payroll, Integrations, Accounting, Parts, Retail, Service, and Core systems. The vendor resolved the underlying issue and phone system functionality was restored.

Tekion's Live Support Chat functionality experienced an outage that prevented users from accessing chat-based customer support across all platform components including CRM, Analytics, Payroll, and other core services. Users were directed to use alternative support channels (phone and email) during the 55-minute incident. The issue was resolved after implementing a fix and monitoring the results.

Tekion users experienced unexpected logouts while generating or printing PDF documents and were subsequently unable to access reports, affecting multiple components including Parts, Retail, Service, Core, CRM, Analytics, Payroll, and Accounting. The 3.4-hour incident was resolved with a fix that restored normal login functionality and PDF generation capabilities. Users need to manually regenerate any RO PDFs that were affected during the incident period.

Tekion experienced an issue where rates and programs failed to load for multiple lenders, affecting Canadian dealers' retail operations. Users were able to work around the problem by manually calculating rates within deals. The engineering team deployed a fix after 39 minutes to restore full functionality.

Tekion experienced a major service disruption affecting PDF generation across their platform, impacting the Parts and Service components for 44 minutes. Users encountered errors or delays when attempting to generate PDF documents during this period. The PDF generation service was fully restored and returned to normal operation.

Tekion's eContracting service experienced an issue that prevented contracts from being successfully sent to RouteOne, causing contract submissions to fail or be delayed. The problem affected the Retail component and impacted users' ability to complete contract submissions through the RouteOne integration. The issue was resolved after 11 minutes, with contract submissions restored to normal functionality.