Tekion Outage History

A platform-wide issue prevented the State field from populating in address sections across multiple Tekion modules, causing a complete operational standstill for critical workflows including Deal closings, Repair Orders, Accounting, CRM, and Employee Onboarding. Users were unable to complete any workflows that required address information with State fields due to "Cannot fetch country code" errors. The Engineering team identified and resolved the root cause within 19 minutes, deploying a fix that fully restored all affected systems to normal operation.

Tekion's F&I contract eSigning functionality experienced issues preventing users from sharing contracts for electronic signatures, affecting the Retail component for 4.2 hours. Users were advised to print contracts and obtain wet signatures as a workaround during the outage. The issue was resolved after the team identified the root cause and deployed a fix, restoring full eSigning functionality.

Tekion's F&I Menu experienced significant latency issues for 2.8 hours, causing slower-than-expected load times and delayed responses for users accessing or navigating the menu within the Retail component. The engineering and integration teams investigated and gradually resolved the performance problems, with the majority of issues fixed during monitoring phase and full resolution achieved shortly after.

Tekion experienced a 22-hour service disruption affecting Ally and GM Canada product rating responses and contracting functionality within the F&I Menu, caused by issues with their aggregation partner PEN. Dealers were unable to pull product rates and generate contracts normally, requiring them to use a manual rating workaround through the Plan Codes section. The issue was fully resolved after PEN Support confirmed the fix, restoring normal rating and contracting operations.

Tekion's ARC CRM experienced delays with Tasks and Communications not updating immediately within the CRM and Leads system. The issue affected the CRM component and caused real-time updates to be delayed for users. The engineering team resolved the problem after 21 minutes of active investigation and remediation.

Tekion ARC experienced a 38-minute outage affecting Portfolio/PEN F&I products, causing interruptions and degraded functionality for retail operations. The outage was caused by issues at Portfolio/PEN's end rather than Tekion's infrastructure. The issue was resolved and normal service was restored.

Tekion experienced system slowness and electronic signature errors affecting the Retail component for 59 minutes. The issue impacted users' ability to process transactions and complete electronic signatures within the platform. The problem was resolved and normal system performance was restored.

Tekion's PEN system experienced performance issues that prevented F&I Products from rating and contracting, affecting retail operations. The incident lasted 40 minutes before PEN transactions resumed normal operation. Users were advised to refresh plan codes within the menu to ensure proper updates after resolution.

Dealers experienced slowness when loading the F&I Menu and Product Rating features within the Tekion platform's Retail component. The performance issues affected normal operations for approximately 25 minutes. The engineering team investigated and resolved the underlying cause, restoring normal functionality.

A third-party vendor infrastructure issue disrupted CRM texting and calling services for Tekion users for 42 minutes. The vendor (GTC) identified and resolved the underlying problem, restoring full functionality to the affected communication features. Tekion's core systems remained operational throughout the incident.