Telavox Outage History

Telavox experienced technical difficulties with call transfers affecting queue calls across their Desktop, Mobile App, and Web Application platforms in multiple European countries. The engineering team identified the root cause and deployed a fix within 48 minutes. Service was restored after monitoring confirmed the resolution was successful.

Telavox experienced a disruption in their Danish mobile provisioning services that prevented customers from activating or making changes to Danish mobile subscriptions. The incident lasted 2.7 hours and was caused by issues with their Danish mobile network vendor. Service began stabilizing toward the end of the incident period, though full restoration was still being confirmed by the vendor at the time of the final update.

Telavox experienced a network issue causing intermittent failures to services, including voice services, across Sweden, Denmark, Norway, Finland, Belgium, France, Spain, and Netherlands. The engineering team investigated and worked to identify the full scope of the incident. The service disruption lasted 36 minutes before being resolved.

Telavox experienced connectivity issues affecting their Desktop, Mobile App, and Web Application across multiple European countries including Sweden, Denmark, Norway, Finland, UK, Belgium, France, Spain, and Netherlands. Users encountered increased load times and difficulty accessing services related to the Home/flow user interface and applications. The incident was resolved after 16 minutes of active investigation by the incident response team.

Telavox experienced a disruption in their Danish mobile provisioning services that prevented customers from activating or making changes to SIM cards for mobile subscriptions. The issue was identified and resolved by their Danish mobile network vendor after 2.2 hours. Service began stabilizing before the vendor confirmed full restoration.

Telavox experienced connectivity issues affecting their softphone and home/flow user interface, preventing users from accessing the Desktop app, Mobile app, Web application, and Admin interface across multiple European countries. The incident impacted services in Sweden, Denmark, Norway, Finland, United Kingdom, Belgium, France, Spain, and Netherlands for 8 minutes before being resolved.

Telavox experienced a mobile telephony outage in Belgium that affected incoming and outgoing mobile calls for 8 minutes. The issue originated from their mobile network vendor in Belgium. The incident was resolved after the vendor investigated and fixed the underlying network problem.

Telavox experienced an intermittent issue affecting the ordering and activation of new eSIMs for Mobile+ subscriptions in Sweden and Belgium. The incident impacted customers' ability to order and activate new eSIM services in these regions. The service disruption lasted 9 minutes with the team actively working to restore full functionality.

Telavox experienced a mobile data service disruption in Sweden and Norway lasting 1.3 hours, caused by issues with their mobile radio network vendor that resulted in intermittent or failed data connections for users. The incident response team worked with their core mobile network vendor to identify the root cause, though initial resolution measures were unsuccessful requiring continued high-priority troubleshooting. The service was eventually restored through ongoing collaboration with the network vendor.

Telavox experienced an intermittent telephony service incident affecting fixed line services across Sweden, Denmark, Finland, France, and Belgium for 28 minutes. Customers had difficulties placing and receiving calls, transferring calls, answering queue calls, and experienced calls getting stuck in queues. The incident response team identified the root cause and implemented a fix to restore full service.