Outage in Telesmart

Network Outage Affecting Customers in Lower North & South Islands

Resolved Minor
June 05, 2025 - Started 9 days ago - Lasted 4 days
Official incident page

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Outage Details

Our engineers are currently investigating this issue.
Components affected
Telesmart Chorus NGA - Lower South Island Telesmart Chorus NGA - Upper South Island Telesmart Chorus NGA - Lower North Island
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 06/10/2025 12:13AM

This incident has been resolved.

MONITORING 9 days ago - at 06/06/2025 12:24AM

Network services appear to have been restored. We will continue to monitor this the situation.

If you are still experiencing network connectivity issues, please contact our helpdesk via the details below.

NZ 0800 835376 (TELESMART)
helpdesk@telesmart.co.nz
AU 1800 316620
helpdesk@telesmart.net.au

IDENTIFIED 9 days ago - at 06/05/2025 11:56PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 9 days ago - at 06/05/2025 11:56PM

Chorus have identified a fault at their Courtney Place exchange. It appears to be a general equipment failure affecting more than 14000 fibre services across multiple ISPs.

We will provide updates as and when we receive them.

INVESTIGATING 9 days ago - at 06/05/2025 11:24PM

Our engineers are currently investigating this issue.

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