Outage in Telesmart

Network Outage Affecting Customers in Lower North & South Islands

Resolved Minor

June 05, 2025 - Started 11 months ago - Lasted 4 days
Official incident page

Incident Report

Our engineers are currently investigating this issue.

Components affected

Telesmart Chorus NGA - Lower South Island Telesmart Chorus NGA - Upper South Island Telesmart Chorus NGA - Lower North Island

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/10/2025 12:13AM

This incident has been resolved.

MONITORING 11 months ago - at 06/06/2025 12:24AM

Network services appear to have been restored. We will continue to monitor this the situation.

If you are still experiencing network connectivity issues, please contact our helpdesk via the details below.

NZ 0800 835376 (TELESMART)
helpdesk@telesmart.co.nz
AU 1800 316620
helpdesk@telesmart.net.au

IDENTIFIED 11 months ago - at 06/05/2025 11:56PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 06/05/2025 11:56PM

Chorus have identified a fault at their Courtney Place exchange. It appears to be a general equipment failure affecting more than 14000 fibre services across multiple ISPs.

We will provide updates as and when we receive them.

INVESTIGATING 11 months ago - at 06/05/2025 11:24PM

Our engineers are currently investigating this issue.

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