Outage in ThousandEyes

Service degradation affecting alerts in US West Region

Resolved Minor
February 25, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Starting at 16:15 UTC Feb 25th, we have identified an issue preventing alerts from being created or cleared in the US1 region. The ThousandEyes Engineering team is working to mitigate the issue.
Components affected
ThousandEyes Notification dispatching ThousandEyes Webhook and Integrations ThousandEyes Alert processing ThousandEyes Email notifications
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/25/2025 07:18PM

This incident has been resolved.

MONITORING 3 months ago - at 02/25/2025 07:16PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 02/25/2025 06:09PM

The ThousandEyes Engineering team has mitigated the issue of creating and clearing alerts for Cloud and Enterprise Agents, Endpoint, Internet Outages, and BGP. There is currently a delay in alerts for Devices alerts. The ThousandEyes Engineering team continues to work on to resolve.

IDENTIFIED 3 months ago - at 02/25/2025 04:50PM

Starting at 16:15 UTC Feb 25th, we have identified an issue preventing alerts from being created or cleared in the US1 region. The ThousandEyes Engineering team is working to mitigate the issue.

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