Check if ThredUP is down, recent outages, user-reported issues, and outages map.
ThredUP is working normally
Report your issue to help others see what's happening with ThredUP.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more ThredUP status data.
IsDown has tracked 44 incidents since started monitoring ThredUP status in September 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Sep 25, 2025
08:52 PM EDT
|
Never Acknowledged | Possible Outage Indicated by User Reports | 36 minutes |
|
Apr 09, 2025
09:09 AM EDT
|
Never Acknowledged | Possible Outage Indicated by User Reports | about 1 hour |
|
Jul 05, 2024
05:49 PM EDT
|
Never Acknowledged | Possible Outage Indicated by User Reports | 31 minutes |
|
Jun 28, 2022
07:59 PM EDT
|
Minor | System outage | 5 minutes |
|
Jun 27, 2022
11:30 PM EDT
|
Minor | Site and App Outage | about 1 hour |
|
Feb 23, 2022
12:29 PM EST
|
Major | Website and Mobile Application Outage | about 1 month |
|
Feb 15, 2022
05:42 PM EST
|
Minor | Cloudflare Content Delivery Network degraded performance within US West Coast. | about 1 month |
|
Sep 15, 2021
02:37 PM EDT
|
Minor | website is down | 6 months |
|
Jul 06, 2021
09:40 AM EDT
|
Minor | Issues with cart | 9 months |
|
May 21, 2021
06:18 PM EDT
|
Minor | performance degradation | 10 months |
Checkout Payment Failure
Checkout Payment Failure
Unable to check out using paypal despite all payment information being the same as successful orders in the past.
everytime i try to make a purchase it goes through just fine and i’ve tried multiple cards and they all go through but once i get to the green screen with the planet it freezes up and it’s like i didn’t buy anything at all
Can’t unfavorite several items
“Unable to reach ThredUP” message and app won’t load
States ‘something happened’ can’t login
App says it is unable to reach ThredUp.
I can’t log in on my phone’s Chrome browser. I’ve tried several times, and it will just say “we’ve encountered an error trying again later.” It did this last week when I attempted to log in as well.
Cannot check out FOR DAYS
error message on all pages saying there's an issue and to try again - checked on both my computer and phone
Threadup App is not working and neither is website
Listings won’t load or open
All searches resulting in nothing found
App says “unable to reach Thred Up”
not opening in various browsers
dude it’s telling me something’s wrong with my payment information and not letting me check out. how do I fix this??
Can't login via app or website. Error msg says it's having trouble connecting to the server.
I cannot access the site.
The promo code MEMORIAL DAY is not working even though it is advertised on the banner in the app.
I can’t login in my account all my information disappeared. Every time I try to log in it says authentication error
Hey, I can't log in or sign up with another account.
Initially, the app was telling me that there was no stock. I then logged out to see if that helped, and it did because I then could see there was actual stock. Then I tried to log back in my account and now the app won’t let me. I tried changing my password, but it said “access denied”. Not sure ...
When visiting ThredUp.com, an analog page loads instead saying "No healthy upstream."
ThredUp app is down, unable to use filters or see home page
I can not access. The clean out section. To view. My items listed.
cannot log in - only some characters show up as typed in log in fields
Items not adding to cart or loading
Not loading after I want to checkout
Can not load the page on any browser
ThredUp will not process my payment.
I can't add anything to my cart on the app, but then on the website, I can't even log in.
Something’s up, hang tight. Our site is down, but we’ll be back soon! Refresh this page or check our server status to know when we’re back up and running.
Won't load app or let me log into browser
their website is not working
can't log in; can't add anything to cart
Wow. Why are you reporting that they are "operational"? Checkout is still not processing payments.
Checkout process has not worked for the past several hours (I noticed after 09:00 PM (EST). No matter which credit card I attempt to use, an error message appears claiming that there is a problem with my payment. All of my credit cards that I've submitted for payment are valid w/available credi...
my favorite page is not opening
When I try to load my clean out bag page on the app, the app crashes repeatedly.
Won’t load favorites list
I’m on the app and every time I try to open my clearout bags to see progress the app closes. When I use the desktop it’s showing one bag from 2023 and nothing new
I cannot check out and purchase myitems
EVERY saying “item already purchased” but when I close the app it come back and items are indeed available to add to cart/saved (not unavailable). Then proceeds to glitch after 3-5min of being back on app
The app won’t show actual items and reports an error.
Cannot log in, cannot remove item from cart, cannot check out.
Not loading items I receive an error message and instructions to refresh
Cannot order says oops something went wrong
Unable to connect to any servers and saying to try again later.
Unable to check out. App keeps crashing. Website saying there is an issue with the order. But card is still charged??? Any one else with this issue?
Not opening. Staying on green screen with Thredup logo
the app is not allowing me to sell. Saying I need to fill out all the information which is completely filled out.
I go to website, it says 'bad gateway'
Can't access website or app
Any item I click on takes me to a "bad gateway" error page.
It says there is a host issue and I can't access the site.
I open the site and it says my connection and browser is good but there is a bad gateway. It has been like this for 10 minutes.
Showing up as bad gateway
Tried loading site and there is an error.
Can't access the site. Error message says "Bad gateway Error code 502"
| Component | Status |
|---|---|
| thredUP.com Desktop & Mobile Web | OK |
| iOS Mobile App | OK |
| Android Mobile App | OK |
| Product Search | OK |
| Add to Cart | OK |
| Signup & Login | OK |
| Notifications | OK |
| Promo Codes | OK |
| Checkout | OK |
| Favoriting & Saved Searches | OK |
| Payment Processing | OK |
| thredUP Cloud Infrastructure | OK |
Quickly access the status of ThredUP and 4522+ services
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Online consignment and thrift store for buying and selling secondhand clothing, utilizing robust cloud infrastructure for secure transactions and data management.
Monitoring ThredUP since September 2021
Tracking 21 ThredUP services and regions
2 incidents in 2025
Number of Incidents
1 issues
Last incident
11 days ago
ThredUP isn't down. You can check ThredUP status and incident details on the top of the page. IsDown continuously monitors ThredUP official status page every few minutes. In the last 24 hours, there were 0 outages reported.
ThredUP is currently operational. You can check ThredUP status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of ThredUP being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the ThredUP official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
ThredUP last outage was on June 28, 2022 with the title "System outage"
IsDown and DownDetector help users determine if ThredUP is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about ThredUP's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
