What is ThredUP current status?

ThredUP is currently operational. You can check ThredUP status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

Is ThredUP down today?

ThredUP was not down today according to the official status page. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the ThredUP status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest ThredUP outages, issues and problems' at the top of the page.

When was the last ThredUP outage?

ThredUP last outage was on June 28, 2022 with the title "System outage"

How to monitor or check ThredUP status?

You can use IsDown service or go to ThredUP official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when ThredUP is having issues?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when ThredUP has issues. ThredUP official status page might also offer notification options such as email, SMS, or Slack.

ThredUP Status - Is ThredUP Down? Check current status

Current ThredUP official ongoing incidents

No incidents reported in ThredUP's status page

IsDown pulls data from ThredUP's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

ThredUP issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about ThredUP problems

P

Paula

12 days ago

Initially, the app was telling me that there was no stock. I then logged out to see if that helped, and it did because I then could see there was actual stock. Then I tried to log back in my account and now the app won’t let me. I tried changing my password, but it said “access denied”. Not sure ...
N

Nikki

21 days ago

When visiting ThredUp.com, an analog page loads instead saying "No healthy upstream."
S

Samantha

21 days ago

ThredUp app is down, unable to use filters or see home page
C

Christie

about 1 month ago

I can not access. The clean out section. To view. My items listed.
C

CJ

about 2 months ago

cannot log in - only some characters show up as typed in log in fields
D

Dara

3 months ago

Items not adding to cart or loading
G

Glo

3 months ago

Not loading after I want to checkout
E

Eloise

4 months ago

Can not load the page on any browser
M

Marie

4 months ago

ThredUp will not process my payment.
L

lizzie

4 months ago

I can't add anything to my cart on the app, but then on the website, I can't even log in.
T

Tori

5 months ago

Something’s up, hang tight. Our site is down, but we’ll be back soon! Refresh this page or check our server status to know when we’re back up and running.
C

Cat

5 months ago

Won't load app or let me log into browser
J

Jennifer

5 months ago

their website is not working
C

charlotte

6 months ago

can't log in; can't add anything to cart
T

Tammy

6 months ago

Wow. Why are you reporting that they are "operational"? Checkout is still not processing payments.
T

Tammy

6 months ago

Checkout process has not worked for the past several hours (I noticed after 09:00 PM (EST). No matter which credit card I attempt to use, an error message appears claiming that there is a problem with my payment. All of my credit cards that I've submitted for payment are valid w/available credi...
M

maureen

6 months ago

my favorite page is not opening
B

BM

6 months ago

When I try to load my clean out bag page on the app, the app crashes repeatedly.
J

Jem

6 months ago

Won’t load favorites list
L

Liz

6 months ago

I’m on the app and every time I try to open my clearout bags to see progress the app closes. When I use the desktop it’s showing one bag from 2023 and nothing new
C

cynthia

6 months ago

I cannot check out and purchase myitems
B

B

6 months ago

EVERY saying “item already purchased” but when I close the app it come back and items are indeed available to add to cart/saved (not unavailable). Then proceeds to glitch after 3-5min of being back on app
A

Alyssa

6 months ago

The app won’t show actual items and reports an error.
K

K

8 months ago

Cannot log in, cannot remove item from cart, cannot check out.
M

Mary

8 months ago

Not loading items I receive an error message and instructions to refresh
T

Tami

8 months ago

Cannot order says oops something went wrong
B

Billy

8 months ago

Unable to connect to any servers and saying to try again later.
L

Lauren

9 months ago

Unable to check out. App keeps crashing. Website saying there is an issue with the order. But card is still charged??? Any one else with this issue?
S

Staci

9 months ago

Not opening. Staying on green screen with Thredup logo
J

Jasmine

Signup & Login 9 months ago

the app is not allowing me to sell. Saying I need to fill out all the information which is completely filled out.
D

Denise

10 months ago

I go to website, it says 'bad gateway'
S

Susannah

10 months ago

Can't access website or app
L

Luisa

10 months ago

Any item I click on takes me to a "bad gateway" error page.
K

Kathy

10 months ago

It says there is a host issue and I can't access the site.
A

Anne

10 months ago

I open the site and it says my connection and browser is good but there is a bad gateway. It has been like this for 10 minutes.
S

Sunny

10 months ago

Showing up as bad gateway
A

Angela

10 months ago

Tried loading site and there is an error.
L

L

10 months ago

Can't access the site. Error message says "Bad gateway Error code 502"
N

Nazife

10 months ago

I cannot log in and make an order
M

maddie

11 months ago

pages aren't loading, keep getting "we've encountered an error" message
J

Jane

about 1 year ago

Site hasn't loaded for 2 days, gives the "oops, something went wrong" message

ThredUP outage history

IsDown has tracked 44 incidents since started monitoring ThredUP status in September 2021.

Jun 28 2022

System outage

almost 3 years ago · lasted 5 minutes

We are investigating issue related to the Database More details
Jun 28 2022

Site and App Outage

almost 3 years ago · lasted about 1 hour

Website and Mobile Application performance is severely degraded. More details
Feb 23 2022

Website and Mobile Application Outage

about 3 years ago · lasted about 1 month

We are investigating the cause of an outage impacting website and mobile apps. More details
Sep 2021 ...

IsDown started monitoring ThredUP status

We've tracked and collected 44 incidents since started monitoring ThredUP status

Having problems with ThredUP? What can you do?

First, stay calm.
- We know it's stressful when ThredUP is down, but running around is not going to fix it.
- Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
Make a quick evaluation of the impact
- Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
- Did ThredUP already acknowledge the issue? And published a status update? (You can find it in the top of the page or in ThredUP status page)
- If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
Communicate with your team and users quickly
- If ThredUP is having problems and impacting your business, it's important to keep your team and users informed.
- Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
- If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
Understand the root cause
- After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
- Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
Is there any mitigation for the issue?
- Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
- Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
Service has recovered?
- Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
Post-incident analysis
- Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
- Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
Prepare for the next incident, because it will happen again
- Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
- Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.