Outage in Total Synergy

Synergy Cloud - Platform performance issues.

Resolved Minor

March 06, 2023 - Started about 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our engineering team have identified a problem causing platform slowness in Synergy Cloud and will be applying a fix within the next 10 minutes. There will be downtime of 1-5 minutes from 2:30 PM AEST, we will provide an update once everything is back to normal.

Components affected

Total Synergy Synergy App

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 03/06/2023 04:08AM

The fix we applied in our earlier update has resolved this incident.
Speeds across Synergy Cloud are back to normal, though we will continue to monitor this over the next couple of days.

Our deepest apologies for the disruption this caused you today, and a huge thank you for your patience while our teams worked to get this resolved.

MONITORING about 3 years ago - at 03/06/2023 03:40AM

Our Engineering team have applied the fix, and Synergy Cloud is running as expected again.

The support team will continue to keep an eye out for any further reports of slowness, and our Engineering team will continue to monitor performance in the background.

IDENTIFIED about 3 years ago - at 03/06/2023 03:25AM

Our engineering team have identified a problem causing platform slowness in Synergy Cloud and will be applying a fix within the next 10 minutes.

There will be downtime of 1-5 minutes from 2:30 PM AEST, we will provide an update once everything is back to normal.

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