Outage in Total Synergy

19/08/2024 - Issue with bulk invites to new Synergy users

Resolved Minor
August 19, 2024 - Started over 1 year ago - Lasted about 16 hours
Official incident page

Incident Report

We are writing to inform you about a service disruption affecting customer's ability to bulk invite new users. Details: Issue: Currently, when attempting to bulk invite new Synergy users, an invalid URL appears when attempting to join. Resolution Time: approximately 9:00AM AEST on 21/08/2024 Action Required: Until our fix is in place, we recommend that customers invite new users one at a time using the staff page. We apologise for the inconvenience this has caused and appreciate your patience.
Components affected
Total Synergy Synergy App

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/19/2024 10:45PM

This incident has been resolved.

MONITORING over 1 year ago - at 08/19/2024 06:57AM

We are writing to inform you about a service disruption affecting customer's ability to bulk invite new users.

Details:
Issue: Currently, when attempting to bulk invite new Synergy users, an invalid URL appears when attempting to join.
Resolution Time: approximately 9:00AM AEST on 21/08/2024
Action Required: Until our fix is in place, we recommend that customers invite new users one at a time using the staff page.

We apologise for the inconvenience this has caused and appreciate your patience.

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