Outage in TSYS Merchant

TSYS System Incident - Call Center Issues

Resolved Minor

August 15, 2022 - Started over 3 years ago - Lasted 37 minutes
Official incident page

Incident Report

We are aware of an issue and investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.

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Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 08/15/2022 06:07PM

Our vendor has implemented a resolution to correct this issue.

We will continue to monitor the status and provide regular updates until the situation is verified as resolved.

IDENTIFIED over 3 years ago - at 08/15/2022 05:49PM

Our team has identified an issue with a vendor and are taking steps to correct the situation. We are continuing to investigate and monitor.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.

INVESTIGATING over 3 years ago - at 08/15/2022 05:30PM

We are aware of an issue and investigating this matter further.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.

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