Outage in TSYS Merchant

SEV-3 (Medium) TSYS System Incident - TXP errors when running ACH transactions

Resolved Minor
October 19, 2022 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are aware of an issue with TXP and we are investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.
Components affected
TSYS Merchant ACH Processing
Latest Updates ( sorted recent to last )
IDENTIFIED about 2 years ago - at 10/19/2022 10:44PM

Our team has identified an issue with TXP ACH transactions and are taking steps to correct situation. We are continuing to investigate and monitor.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.

INVESTIGATING about 2 years ago - at 10/19/2022 10:16PM

We are aware of an issue with some TXP ACH transactions and we are investigating this matter further.

Our teams are working to resolve the issue as quickly as possible.
We will continue to provide regular updates until the situation is corrected.

INVESTIGATING about 2 years ago - at 10/19/2022 09:01PM

We are aware of an issue with TXP and we are investigating this matter further.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.

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