Outage in TSYS Merchant

TSYS System Incident - SFTP File Transfer Download Issue

Resolved Major

April 20, 2023 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware of an issue with SFTP File Transfer mailbox and we are investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.

Components affected

TSYS Merchant File Transfer Mailbox

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 04/20/2023 04:42AM

This incident was resolved when an SFTP File Transfer Mailbox issue was corrected. Teams will be working on steps for remediation and prevention of future occurrences.

MONITORING almost 3 years ago - at 04/20/2023 04:13AM

Our teams have implemented a resolution to correct this SFTP File Transfer Mailbox issue.

We will continue to monitor the status and provide regular updates until the situation is verified as resolved.

INVESTIGATING almost 3 years ago - at 04/20/2023 03:10AM

We are aware of an issue with SFTP File Transfer Mailbox and we continue investigating this matter further.

Our teams continue working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.

INVESTIGATING almost 3 years ago - at 04/20/2023 02:13AM

We are aware of an issue with SFTP File Transfer mailbox and we are investigating this matter further.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.

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