Outage in TSYS Merchant

TSYS System Incident - File Transfer/SFTP Connection Issue

Resolved Major
November 23, 2023 - Started 12 months ago - Lasted 27 minutes
Official incident page

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Outage Details

We are aware of an issue with File Transfer SFTP connectivity and are investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/23/2023 04:01AM

This incident was resolved when technical teams identified and corrected a File Transfer SFTP issue. Teams will be working on steps for remediation and prevention of future occurrences.

INVESTIGATING 12 months ago - at 11/23/2023 03:35AM

We are aware of an issue with File Transfer SFTP connectivity and are investigating this matter further.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.

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