Outage in TSYS Merchant
Global Payments System Incident - Sporadic Visa Timeouts on Multiple Platforms
Resolved Major
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Outage Details
Components affected
TSYS Merchant SierraLatest Updates ( sorted recent to last )
Visa has confirmed that service has been restored, and we are no longer seeing timeouts. The issue related to a specific issuing bank and was external to Global Payments.
Teams will be working on steps for remediation and prevention of future occurrences.
Teams continue to be engaged with Visa on this issue and we are awaiting further updates from Visa and the issuing bank involved in the issue.
We will continue to provide regular updates until the situation is corrected.
We are aware of an issue with sporadic Visa Timeouts on multiple platforms and we are investigating this matter further.
Our teams are in contact with Visa.
We will provide regular updates until the situation is corrected.
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