Outage in TSYS Merchant
Global Payments System Incident - Elevated Timeouts on some Visa transactions
Resolved Minor
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Outage Details
Components affected
TSYS Merchant SierraLatest Updates ( sorted recent to last )
Technical teams have confirmed that timeouts have stopped. This issue is now resolved.
Technical teams continue to work to get updates on this issue. Additional information will be provided as it becomes available.
We are aware of an issue with elevated timeouts or declines on some Visa credit transactions for a specific Visa issuing bank. This issue is external to Global Payments.
Our teams are working to get updates from Visa as they work with the issuing bank to resolve the issue as quickly as possible. We will provide updates as they become available.
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