Outage in Twilio

Branded Calling Processing Data Issues

Resolved Minor
November 22, 2023 - Started almost 2 years ago - Lasted 7 days
Official incident page

Need to monitor Twilio outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Twilio, and never miss an outage again.
Start Free Trial

Outage Details

Our monitoring systems have detected a potential issue billing integration. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Billing
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/29/2023 06:36PM

Customers will be able to see billing data for call branding calls in console and their invoice as of that date/time and going forward. Billing data mismatch will be reconciled and adjustments will apply to affected customer invoices. If you have any further questions, please contact support.

MONITORING almost 2 years ago - at 11/29/2023 05:59PM

Billing branded calling is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED almost 2 years ago - at 11/28/2023 07:28PM

The cause of the multiple billing issues affecting a subset of customers using Branded Calling has been identified. Our engineering team is continuing to work on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. This issue does not impact the delivery of Branded Calls. We expect to provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED almost 2 years ago - at 11/27/2023 07:30PM

The cause of the multiple billing issues affecting a subset of customers using Branded Calling has been identified. Our engineering team is continuing to work on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. This issue does not impact the delivery of Branded Calls. We expect to provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED almost 2 years ago - at 11/26/2023 07:31PM

The cause of the multiple billing issues affecting a subset of customers using Branded Calling has been identified. Our engineering team is continuing to work on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. This issue does not impact the delivery of Branded Calls. We expect to provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED almost 2 years ago - at 11/25/2023 07:29PM

The cause of the multiple billing issues affecting a subset of customers using Branded Calling has been identified. Our engineering team is continuing to work on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. This issue does not impact the delivery of Branded Calls. We expect to provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED almost 2 years ago - at 11/24/2023 07:30PM

The cause of the multiple billing issues affecting a subset of customers using Branded Calling has been identified. Our engineering team is continuing to work on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. This issue does not impact the delivery of Branded Calls. We expect to provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED almost 2 years ago - at 11/24/2023 03:21AM

The cause of the multiple billing issues affecting a subset of customers using Branded Calling has been identified. Our engineering team is continuing to work on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. We expect to provide another update in 16 hours or as soon as more information becomes available. This issue does not impact the delivery of Branded Calls.

IDENTIFIED almost 2 years ago - at 11/23/2023 11:21AM

The cause of the multiple billing issues, affecting a subset of customers using Branded Calling, has been identified. Our engineering team is continuing to work on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. We expect to provide another update in 16 hours or as soon as more information becomes available. This issue does not impact the delivery of Branded Calls.

IDENTIFIED almost 2 years ago - at 11/23/2023 07:16AM

The cause of the multiple billing issues, affecting a subset of customers using Branded Calling, has been identified. Our engineering team is continuing to work on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. We expect to provide another update in 8 hours or as soon as more information becomes available. This issue does not impact the delivery of Branded Calls.

IDENTIFIED almost 2 years ago - at 11/23/2023 03:15AM

The cause of the multiple billing issues, affecting a subset of customers using Branded Calling, has been identified. Our engineering team is continuing to work on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. We expect to provide another update in 4 hours or as soon as more information becomes available. This issue does not impact the delivery of Branded Calls.

IDENTIFIED almost 2 years ago - at 11/23/2023 01:12AM

The cause of the multiple billing issues, affecting a subset of customers using Branded Calling, has been identified. Our engineering team is actively working on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. We expect to provide another update in 2 hour or as soon as more information becomes available. This issue does not affect the delivery of Branded Calls.

IDENTIFIED almost 2 years ago - at 11/23/2023 12:11AM

The cause of the multiple billing issues, affecting a subset of customers using Branded Calling, has been identified. Our engineering team is actively working on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. We expect to provide another update in 1 hour or as soon as more information becomes available. This issue does not affect the delivery of Branded Calls.

INVESTIGATING almost 2 years ago - at 11/22/2023 08:25PM

We are still investigating an issue with Branded Calling billing integration for a subset of customers. Customers may be able to use it, however, they may be unable to see a subset of the billing information data. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 11/22/2023 06:25PM

We are still investigating an issue with Branded Calling billing integration for a subset of customers. Customers may be able to use it, however, they may be unable to see a subset of the billing information data. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 11/22/2023 05:19PM

We are investigating an issue with branded calling billing integration for a subset of customers. Customers may be able to use it, however, they may be unable to see the billing information. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 11/22/2023 05:09PM

Our monitoring systems have detected a potential issue billing integration. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

One Status Page Aggregator. Every Vendor. Instant Alerts.

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook