Outage in Twilio

Flex, Conversations and Sync Products Affected in the US Region

Resolved Minor
December 21, 2023 - Started 11 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Conversations, Flex and Sync. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Sync Twilio Conversations
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 12/21/2023 01:50PM

Issues with Twilio Conversations, Flex and Sync products that might lead to increased latencies and occasional 500 errors on public APIs in the US region due to increased traffic on the system has been resolved and is operating normally at this time.

MONITORING 11 months ago - at 12/21/2023 11:59AM

We are observing recovery in issues with Twilio Conversations, Flex and Sync products that might lead to increased latencies and occasional 500 errors on public APIs in the US region due to increased traffic on the system. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 12/21/2023 11:02AM

We are experiencing issues with Twilio Conversations, Flex and Sync products that might lead to increased latencies and occasional 500 errors on public APIs in the US region due to increased traffic on the system.

INVESTIGATING 11 months ago - at 12/21/2023 10:48AM

Our monitoring systems have detected a potential issue with Conversations, Flex and Sync. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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