Outage in Twilio

SMS Delivery Report Delays to Subset of US Small Network

Resolved Minor
March 27, 2025 - Started 4 days ago - Lasted about 17 hours
Official incident page

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Outage Details

We are experiencing SMS delivery report delays to subset of US Small Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 03/28/2025 04:03AM

We are no longer seeing SMS delivery report delays to subset of US small networks. This incident has been resolved.

MONITORING 4 days ago - at 03/28/2025 02:19AM

We have observed a recovery from SMS delivery report delays to subset of US small networks. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 03/27/2025 10:45PM

We are still experiencing SMS delivery report delays to subset of US small networks. Additionally, we have identified that this incident is also causing SMS delivery failures from US small networks to a subset of Twilio phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 03/27/2025 08:10PM

We are still experiencing SMS delivery report delays to subset of US small networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 03/27/2025 04:11PM

We are still experiencing SMS delivery report delays to subset of US Small Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 03/27/2025 02:12PM

We are still experiencing SMS delivery report delays to subset of US Small Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 03/27/2025 12:20PM

We are still experiencing SMS delivery report delays to subset of US Small Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 03/27/2025 11:36AM

We are experiencing SMS delivery report delays to subset of US Small Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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